Need help understanding your bill?
Jayeb2b's profile

New Member

 • 

62 Messages

Friday, January 13th, 2023 1:09 PM

Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. 

I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised. 

 Limitations of Liability

You recognize and agree that AT&T is not an insurer of its products and AT&T Services, nor can it insure the accuracy of your information or the privacy or security of your AT&T Accounts.

ACE - Expert

 • 

27.4K Messages

1 year ago

In case you are unaware, AT&T has a room full of attorneys who write the (legally binding) TERMS OF SERVICE.  These TOS cover the company's liability 99.9% of the time.  

As my son the attorney would say "Mom, did you READ the contract?"  🤷‍♀️

ACE - Sage

 • 

115.9K Messages

1 year ago

AT&T is required to keep its data secure. Which would include your information in your account numbers etc.

   But you're out there in the wild with a device that contains your information. You're able to distribute your information on public Wi-Fi, that is out of AT&T's control and is entirely up to you. That warning is because you are essentially the biggest data leak for your own data.

    So yes, service providers put a lot of the onus on us to secure our own information.   We should be using password authenticators or Secure Storage methods. We should not be using public Wi-Fi. And we should be very careful who we give our information too. And we should not be posting our information publicly. Like stuff on social media, those cute little posts asking us what was our first car, are not harmless.

New Member

 • 

62 Messages

1 year ago

@skeeterintexas I am learning so much. I had no idea how skeevy the contract is. These days, the language should and does indemnify them regarding account security/privacy, however, it refers to acts and conducts of 3rd parties. This is how they get away with not resolving the massive fraud related billing issues. Did not realize until forums how so many people are blown off. Very sad.

Their arbitration terms are actually not as terrible as I expected, given my experience with the att rat butts thus far. My situation is internal att fraud, which contract has no mention of so far. Still reading though...

(edited)

New Member

 • 

62 Messages

1 year ago

@formerlyknownas  In full agreement w/you and absolutely necessary for liability purposes. 

The language is so unfriendly. Perhaps my employer (we have similar liability terms) is much more consumer oriented. Ours states we will maintain aggressive protocols to protect consumer/client accounts.

Not sure but maybe I am losing the last bits of faith in big businesses of yesteryear. 

(edited)

ACE - Expert

 • 

14K Messages

1 year ago

Please don't start multiple threads. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.