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Contributor

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1 Message

Tue, Dec 4, 2018 4:16 AM

Id and password not working

I have an install for internet scheduled for tomorrow. My access ID and/or password is not working and I cannot sign into my account.  I have tried changing them but still am not able to sign in. Help!

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ATTHelp

Administrator

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113K Messages

a year ago

Hi, @Shanna7551.

Did you have services with the Access ID you were trying to sign into, or were you trying to activate your ID? If you were trying to activate it, you would have been provided an email with a temporary password to use for first time login, and then it would prompt you to create a permanent password. Usually, this is set up during the installation.

If you were trying to sign in for other services, or are still having trouble, what error are you getting when you try to reset your password?

John, AT&T Community Specialist

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Contributor

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1 Message

a year ago

unable to access email..temporary password issue does not work *** have been using att yahoo mail for 7 years suddenly will not allow access to ***@att.net

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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