Need help understanding your bill?
wooseong9497's profile

New Member

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2 Messages

Tuesday, June 13th, 2023 8:43 AM

I need help with my payment

Hello I'm a student who used AT&T service in USA as an exchange student. After graduating the high school, I came back to my hometown and I forgot to cancel the payment before leaving USA. I tried to access and cancel the payment in Korea but it is not possible because I can't get number code for log in( I guess it's because I'm in South Korea Right now.) Is there any way I can cancel my payment even I'm in Korea right now? I know my user ID and password. 

There is other question about my payment here. I'm going back to USA for university this September. If I let my payment just working like this and not cancel it this for vacation , Is it possible to use service right after i arrive in USA with same SIM card that I used in USA?  I really need Help so much. I'll wait for the response. Thank you!!

ACE - Sage

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117K Messages

10 months ago

You have two choices:  either continue to let your auto pay function so that you will still have active service when you arrive back in the USA in September. Or contact your bank / financial institution and try to cancel the debit or credit card or method of payment used to refill and your account would close and your number would be lost.  

It is advisable to manage your prepaid plan before you leave the United States because logging in may be difficult or impossible.

You can't even use at&t Wi-Fi calling in Korea, it is not permitted by your country, to call AT&t or receive verification text. 

If you have tried to log in, do not select forgot password or forgot PIN code because you will be locked out of your account. 

New Member

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2 Messages

10 months ago

Thank you so much!! I'll just let my auto pay function so I can use it right after i arrived in USA. Have a good day :)

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