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arturorocha2001's profile

New Member


1 Message

Wednesday, July 20th, 2022 2:24 AM

I forgot my User ID and Password

I've been paying my bill by phone, but I want to start paying my bill using the website, I do not remember either the UserID or Password

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

Hello, @arturorocha2001! We can help you recover your user ID and reset your online password!


Thank you @formerlyknownas for your input.


To recover your user ID, select Forgot user ID on the myAT&T sign-in page.


To reset your online password, select Forgot Password, on the myAT&T sign-in page, enter your user ID and last name, and follow the instructions.

  • Use a unique password for better security.
  • Follow our password requirements to make your password strong and secure.

Please let us know if you have any other questions.


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Specialist

ACE - Sage


118.3K Messages

2 years ago

Postpaid wireless?  Prepaid? 

Your username is probably the email that you get notifications on. 

Do you get text notifications indicating you are on a 30-day Prepaid Plan?

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