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Diamond747's profile

6 Messages

Thursday, February 29th, 2024 8:00 PM

I am the daughter of an AT&T Account Holder who is my Mom. My Mom is in the hospital. She has dementia and does not remember her passcode

Hello, my name is Melanie and I am the daughter of an AT&T wireless account holder.  The Account holder is my Mom and she is in the hospital.  Her cell phone is turned off due to Non-Payment.  I want to pay her Bill, but when I try to pay online, I can not get access to her account online because I don't know her Access code nor User ID.  I also don't have access to her Recovery Email.  My Mom has dementia and does not remember ID's, passcodes, or passwords.  I would really like to pay her bill online and have access to her account online so I can connect her account to a Bank Account and set up automatic payments.  Can someone please help me.  I need to have my Mom's cell phone service turned back on.

6 Messages

2 months ago

@MicCheck and @OttoPylot  Thank you so much for your helpful respones.  I apologize for the delay in my update.  I took my POA papers to an AT&T corporate store.  I spoke to a manager and explained the situation.  He was very helpful in setting up Auto-Pay on her account and helping me pay her current past due bill.  He also made me an authorized user on her account.  Helping a parent with dementia can be challenging at times.  This is one less thing for me to worry about.  I really appreciate everyones input to my situation.

ACE - Sage


117.6K Messages

2 months ago


I highly recommend you get the account out of your mom's name. One less thing to do later. 

Sorry for your mom's illness.  It's so hard

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