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rsrosenberg54's profile

New Member

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4 Messages

Monday, March 6th, 2023 6:31 PM

How to turn off 2-step verification when traveling

I'd like to turn off 2-step verification when I travel abroad.  If my phone is lost or stolen I will not be able to access my online account to lock my phone account since I won't have my phone to receive the verification code.  How do I turn it off?

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Official Solution

Community Support

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232.3K Messages

1 year ago

We'll be happy to clarify this for you @Swsatx15.

 

As @formerlyknownas stated you can't turn off two-factor authentication entirely. What you can do is make sure, whenever you sign in to your account from a new browser or device, that the device is selected as a trusted device so that you won't be prompted for 2FA with every sign-in. However, 2FA will come back whenever you clear your cookies, sign in from a different browser or device, sign in with a different user ID, or forget and reset your password.

 

Please let us know if you have any additional questions or concerns. Thank you for reaching out to our AT&T Community.

 

Marilyn, AT&T Community Specialist

ACE - Sage

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117.8K Messages

1 year ago

Interesting that this comes up.  Because you can't. 

It came up recently with another user that had lost his phone while he was outside the country and had been unable to even report his phone stolen because he did not know his security PIN code. 

Because he did not know his pin code they wanted to send a verification text to his phone. Which he no longer had. 

But if you know your security pin code, that is sufficient to report your phone stolen to AT&T. 

Know your alphanumeric password and passcode/pin

New Member

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4 Messages

1 year ago

Thank for the speedy response, but even with my PIN code, if I can't access my account online that leaves borrowing someone's phone to make an international call to AT&T.  Am I missing something?

New Member

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4 Messages

1 year ago

Marilyn at ATT Help, if I am traveling abroad I will not have a "trusted device" with me, other than my phone, which would be lost, so while I appreciate your response, it is not really helpful. 

ACE - Sage

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117.8K Messages

1 year ago

@rsrosenberg54

...know your security pin code,  And your alphanumeric password. 

And the att number for travelers is  +1.314.925.6925 

It's not like you're going to be the first person who's had their phone stolen, or lost while traveling. You need to know your security PIN code. When you call AT&T that's what they're going to ask for. If you don't have it they're going to want to send a text to the phone you don't have. 

    It is not knowing the PIN code that tripped off the last person who posted on this forum in great frustration because he was in South America and his phone was stolen. A month later he still could not even report his phone stolen and blacklisted because he didn't know his PIN code (this is the idiocy of at&t "security") 

   He also didn't have anyone else on his account. And no one else was authorized on his account. So that's another option.  

Ideally, don't lose the phone 😏. 

New Member

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4 Messages

1 year ago

I do know my PIN, and of course I don't plan on losing or having my phone stolen.  But in the unfortunate event that happens I'd like to be able to go online and quickly lock my account without having to ask to borrow someone's phone to make an international call.   I'm surprised AT&T doesn't give customers the option of opting out of 2-step verification. 

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