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vilasboas7's profile

1 Message

Thursday, February 29th, 2024 5:07 AM

How to reset my 4 digit pin

I can't change my 4-digit pin on the AT&T website, it always gives me an error and I can never change it, how should I proceed since the customer service people can't do it either? This is very frustrating and very difficult, it makes me think that I should change my phone provider.

1 Message

2 months ago

If you're unable to reset your 4-digit PIN with AT&T online or via customer service:

  1. Clear browser cache and cookies.
  2. Try a different browser or device.
  3. Contact AT&T support again or visit a physical store.
  4. Explore alternative communication channels like social media or online chat.
  5. Consider escalating the issue if necessary.
  6. If all else fails, explore switching to a different phone provider.

ACE - Sage


116.9K Messages

2 months ago

Well since you need your 4 digit PIN to transfer to a different provider, that's not a very good solution.

Are you postpaid or prepaid? If you are postpaid user you should log into your account and change your security PIN code in your online account.

Prepaid - read carefully!

Please note that you are sent a one-time password and you must change your PIN code in your account once you log in

Community Support


231.2K Messages

2 months ago

Hi @vilasboas7, thank you for reaching out to us. We see that you're finding issues in resetting you 4 digit pin. We'll definitely help you with this. 


If you want to rest your pin please make sure if you're a prepaid or a postpaid user. If you're a postpaid user login to your account and change the security pin code in your online account.

If you're a prepaid user go through the below link and follow the steps. You will receive a one time password, and must change your pin code in your account once you log in. 


Hope this helps. If you have any other issues please do reach out to us, we'll be happy to assist you. 


Thank you,
Rosy, AT&T Community Specialist.


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