How to change my account pin number online?
I just signed up with an unlimited plan and I got my phone in the mail. An email says to change my pin number asap. I try and set up my online profile but it says I need my account number to authorize my identity. I didn't get my account number with any of my paper work. It will NOT let me use my phone number to set up my second and now says it's locked. I've read others are having this same issue. Who do we not receive our account information with our phone? Why are we instructed to change ito road code asap , but we CAN'T because we don't have our account number. I understand we will get ito number with our first bill. Why make this confusing and urgently inform us to change information (passcode) when we don't even have the information needed to do this.
Maybe try and tell the customer they can't do anything without the account number that they will get with their first bill. So don't even try. It's VERY VERY frustrating.