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TheFairLadyAside's profile

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Friday, May 26th, 2023 1:56 PM

How do I retrieve a forgotten admin password or reset it on a Netgear Nighthawk MR1100?

I cannot access my admin account for my Netgear Nighthawk MR1100, tired the default password (attadmin) and the one I believe I changed it to - neither one is accepted.  Can't get to it either through the app or via a web browser.  The hotspot suddenly stopped allowing my computer to access the Internet (it will connect to other devices and allow Internet access), my thought was there is a software upgrade missing that would fix the problem, but no way to know if I can't get at the account.

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Community Support


221.2K Messages

4 months ago

Hi, @TheFairLadyAside, we're here to help you access your Netgear Nighthawk M1100.


Where was the Netgear M1100 hotspot purchased from? Here is some information on resetting your password to connect to an AT&T hotspot. 

There is a chance that the password was changed due if device was purchased from a third party. If the password has been changed and or forgotten your Admin Login Password, you can perform a factory reset to change the Admin Login Password back to "attadmin".

  • To perform a factory reset, on the mobile hotspot, tap Settings > About > Factory Reset > Factory Reset > OK.

In addition, you can reach out to Netgear support for additional steps in the user guide to for manufacter options to reset. Let us know if you have any questions, and we'll be happy to meet in a DM to go over some additional troubleshooting steps. Thank you for utilizing the AT&T Communtiy Forums.


Ashley, AT&T Community Specialist 

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