Need help understanding your bill?
Z

New Member

 • 

1 Message

Thursday, April 23rd, 2020 4:34 PM

How can I add an authorized user to my account?

I tried to add my daughter (currently on my plan) as an authorized user. It's says I cannot do that online. She wants to move her phone from our family plan to her own plan. How do we do that when the stores are not open?

Accepted Solution

Official Solution

Community Support

 • 

229.9K Messages

4 years ago

Hello, @Zollie,

 

Thank you for reaching out. You can learn who to determine who can manage accounts online at myAT&T. Follow these steps:

 

  1. Sign into your myAT&T account.
  2. Go to your Profile and select Account users.
  3. Choose your wireless account, if you have more than one account.
  4. In Authorized users, select Manage authorized users.
  5. Select Add an authorized user.
  6. Complete the fields to receive a verification code.

From your description , it sounds like she needs a transfer of billing responsibility.

 

Have a great weekend.

 

James, AT&T Community Specialist

(edited)

New Member

 • 

3 Messages

2 years ago

How can I be added as an authorized user on my ex husbands account? He is incarcerated so we don’t know how to go about that. The reason he wants to add me is to manage the account and because our son also has a phone on the account. Please help 

ACE - Expert

 • 

14K Messages

2 years ago

Wow...that's a quandary. Is he able to give you the log in info so you can log in to the account and then follow the directions above?

Community Support

 • 

229.9K Messages

2 years ago

Hello @Malina30, we'd be glad to help with your concerns!

 

As @MicCheck stated, if he's able to provide you with the login information for the account you can do the following steps:

  1. Sign into your myAT&T account.
  2. Go to your Profile and select Account users.
  3. Choose your wireless account, if you have more than one account.
  4. In Authorized users, select Manage authorized users.
  5. Select Add an authorized user.
  6. Complete the fields to receive a verification code.

We hope this helps and thanks for reaching out to the AT&T Community!

 

Lynn, AT&T Community Specialist

New Member

 • 

3 Messages

2 years ago

I don’t believe he can because he doesn’t know it by heart. Is that the only way it could be done?

Community Support

 • 

229.9K Messages

2 years ago

Thanks for your response, @Malina30.

 

Yes that's the only way it can be done, as we're unable to make those changes without him present or his authorization. 

 

Sorry for this inconvenience. 

 

Lynn, AT&T Community Specialist

New Member

 • 

3 Messages

2 years ago

Ok thank you so much. Also, what if he could call customer service from prison? Would he be able to have them add me that way? I just want to know all the options 

Community Support

 • 

229.9K Messages

2 years ago

No problem, @Malina30.

 

Unfortunately, that wouldn't be an option as we do not accept calls from jail or prisons. We do apologize for this inconvenience!

 

Lynn, AT&T Community Specialist

ACE - Expert

 • 

14K Messages

2 years ago

Can he give you the PIN that's required when calling customer service? If so, "he" can call...he'll just have to "use" your phone and will sound an awful lot like you (if you catch my drift). "He" can then add you as an authorized user over the phone. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.