Having problems recovering password from ipadlanding page

@ATTHelp thanks for getting back to me!

When I try logging in, I get an incorrect password error along with a message stating that if I haven't logged in since June or July 2019, I need to recover my password to login.

When I try recovering my password, the system rejects the IMEI, ICCID, and email combination I enter in the password recovery page.

I've moved this account from iPad to iPad since the original iPad was released in 2010.

I've tried the IMEI and ICCID from the iPad that currently has service and the IMEI and ICCID from the original iPad, too. Neither worked.

Thanks for your help!

Justin

Hey there @justinkim!

Since your tablet is new you may be required to start new service by selecting the Get Your Pass button here. Please be advised that DataConnect Pass plans include an amount of prepaid wireless data with an expiration date.

• Once all the data is used, or the expiration date passes, you’ll need to buy a new DataConnect Pass plan.
• Even when your device isn't transmitting or receiving data or all the data hasn’t been used, the expiration period remains in effect.
• If you buy another DataConnect Pass, it’s not effective until all previous data is used, or until after the expiration date.

Once you start new service, it's possible to check DataConnect Pass balance and expiration date:

1. Go to att.com/iPadlanding and sign in to your DataConnect Pass account.
2. From the Account Overview screen, locate Status to view data amount used and Billing Period to view expiration date.

We hope this info helps.

Lar, AT&T Community Specialist

@ATTHelp Thanks for the reply!

That isn't the problem. The problem is that I cannot login to an account I already have and your system won't let me recover my password.

Justin

Thanks for the info, @justinkim!

When was the last time you used data on your iPad or successfully signed in to the iPad Landing Page? If you haven't already try clearing the cache and app data on your device or use another browser entirely.

Let us know how this worked for you.

Lar, AT&T Community Specialist

The data plan currently works fine on my iPad.

I last logged into the account about three years ago.

I've tried logging into att.com/ipadlanding on several different browsers (Safari, Firefox, and Chrome).

I also tried recovering my password on the account management section on the iPad's System Preferences app. In this case, I entered my email address, then tapped "Recover Password". The window returnes a message saying that an email will be sent to my inbox, but I never receive one.

Thanks again,

Justin