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Tutor

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5 Messages

Mon, Oct 15, 2018 7:06 PM

Error code lgn0817

Unable to access my my att app to view account need help for customer care have tried over the phone also submitted ticket over 2 weeks with no answer to resolve issue

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

Hello again!

 

You're more than welcome to check out our forum post for a resolution into your myATT experience. Others have had success with the same issue by using some of the various methods suggested within this thread.

 

Additionally, feel free to call our automated system at 800.331.0500 (611 from an AT&T wireless phone) and follow the prompts to receive account and billing details. Also, learn about the convenient ways to pay your bill by visiting ways to pay your bill portal.

 

Let us know if you have additional questions!

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

Its been 2 weeks now and still no online access, just got off the phone with att and they cant even generate a passcode for my account. so i have no online access at all. guess i should be happy the phone works..Smiley Frustrated

Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

We want to look into that for you, @hammer427!

 

We recommend clearing the app cache and data, uninstalling the app, and restarting your phone prior to re-installing the AT&T app. Additionally, if you're signed in to your MyATT account on another device such as a tablet or PC you will want to sign out of your AT&T account from those devices before troubleshooting the MyATT app on your phone.

 

Let us know how this worked for you!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

yeah all that has been tried over the phone with your top tech people for the past 2 weeks... still nothing.. They just keep creating tickets for people to maybe call me and try the same thing over..

Tutor

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5 Messages

2 years ago

Also cant see my bill, so i have no idea whats on my bill , how much or anything.. Its ridiculous.. I want to do auto pay, but my account wont allow me to have a passcode so thats out the question..

Tutor

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5 Messages

2 years ago

Sounds like a broken robot record. No fix yet. Will call the digital people again tomorrow to see what the status. 

Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

Good morning @hammer427.

 

We will be happy to take a closer look for you.


We need to look over your account in detail so we are sending you a private message (PM). Locate the PM from ATTCares by clicking the Forums Inbox, and reply to the message with your specific account details.

 

We look forward to your response and the opportunity to help you!

 

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Where is the solution? There isn't one listed here. This is happening now in 2019, almost 2020. I guess I just have to go into an AT&T store and refuse to leave until this issue is resolved. Hope you have a nice comfortable place for me to sit, because I'll be there first thing in the morning.

New Member

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1 Message

I’m also dealing with this problem, we’re you able to get it resolved?

New Member

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1 Message

2 months ago

Here is a good look at the LGN0817 support. 2 hours of getting bounced around to people and changing my password 10 times. Guess what? That doesn't do it. Why is this error so hard to figure out? Please AT&T tell me. It's still not fixed!! No one can figure it out.

 

 

(edited)

New Member

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1 Message

2 months ago

Ditto here.  If anyone finds a solution, please let me know.

 

New Member

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1 Message

17 days ago

Has this issue ever been resolved? I've been an AT&T Customer for 3 months now and can't access my account on any device. Can't see my bill. Was in local store for an hour and they couldn't resolve it.

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