Delete AT&T Access ID from Account

@ATTHelp

I want to delete the AT&T Access ID that is associated with a cancelled account that was on combined billing but has now been separated.

The two accounts that were on combined billing were for Internet and Wireless services. 3 lines were active on the wireless account. The internet service I cancelled in March 2022 and returned the equipment in the same month.

When the accounts were separated, a new wireless account number was created and the current billing for my 3 lines of wireless service was transferred to the new wireless account number.

I don’t know if it’s because the people in both chat and phone customer service truly are clueless how to delete an AT&T Access ID or because the old combined account shows a past due balance, but I spent HOURS a few days ago trying to have this Access ID deleted and it went nowhere. All I accomplished by speaking to customer service and not getting any help was raising my blood pressure from anger.

If the past due balance is causing the “no help” problem I’m having, I want to make it clear that all current billing was moved from the old account to the NEW wireless account. It just wasn’t zero’d out on the old account. So there are currently 2 bills for the same services and billing cycles showing right now from the old combined billing account and from the new wireless account that was created for the SAME 3 lines of service I’ve had for a long time.

I was told different things regarding the deletion of the old Access ID including:

1. Instructions how to delete it myself which are outdated and don’t actually apply to my situation. Customers are never able to delete their Access ID’s themselves. It must be done by AT&T.

2. That it couldn’t be deleted at all because they lack the tools to do it in customer service. I was told this by the U-Verse team, the Wireless team, and chat support.

3. That the Access ID would automatically delete in 90 days since the accounts are cancelled.

I looked at the AT&T Access ID terms and conditions posted on AT&T’s website and it specifically states in section 5 “AT&T Access ID and Account Management – Term and Termination.” subsection 5.1 “…Cause for such termination, suspension, or change shall include, but not be limited to, a) breaches or violations of these Terms or other incorporated agreements or guidelines, b) requests by law enforcement or government agencies, c) a request by you (self-initiated account deletions), d) discontinuance or material modification to an AT&T service, e) unexpected technical or security issues or problems, f) extended periods of inactivity, or g) engagement by you in fraudulent or illegal activities.”

So it’s right there in the terms and conditions that any customer is entitled to have  their AT&T Access ID deleted by request, referred to by AT&T as a “self-initiated account deletion.” There is no restriction or limitation imposed  on self-initiated account deletions such as having a current balance, having an active account, etc.

Can you please follow up with me privately so i can give you the Access ID information I’d like deleted?