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Contributor

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1 Message

Tue, Dec 11, 2018 6:56 AM

Data overages

How do I find out which phone on my account has been going over the data limit

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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113.1K Messages

a year ago

Thanks @Orangedude45 for reaching out to the AT&T community for answers!

 

When checking data usage for specific devices on a wireless account, you can follow these steps:

  1. Log on to myATT account online with mobile device or computer.
  2. Go to Account Summary
  3. Click on Usage & Recent Activity

It will show a chart of of all devices and their data usage within the current billing cycle.

 

You can also check out our Wireless Usage Article to help manage and set data limits on your account.

 

We hope this information helps, and you have a great day!

 

Dwight, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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72.1K Messages

a year ago

@Orangedude45

On shared accounts, one phone isn’t going over.  If you have asked each user to cap their usage, they need to track it during the month.  

They can see the usage in setting on their phone, or dial *3282# to get a text back to see what amount each line has used.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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