Skip to main content
AT&T Community Forums
Announcements
Get to the head of the class with our Back to School deals!

Contributor

 • 

1 Message

Wed, Dec 5, 2018 2:15 PM

Can't remove linked account

When I first started my online account my boyfriend used a email that was used with another account and it wont let me unlink it because there is a unpaid balance.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

125K Messages

2 years ago

Hello, @Longliverah2016,

 

We'd love to help with this. Here's information on removing a linked account from your user ID. If there is a balance, it will need to be paid before it is removed.

 

Have a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question