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questkid87's profile

Tutor

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4 Messages

Thu, Dec 8, 2016 2:27 AM

Cant buy anything online with a existing account

would be buying the tablet from att but when i click continue on the tablet i want buy. it makes me login and then kicks me back to my over view. from my overview if i click on i want to , then shop att , then add a device. It will just throw me back to my overview. I contacted att a few times and this last time they told me i must buy over the phone.?? Is this true?

Accepted Solution

Official Solution

ATTHelp

Community Support

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199.9K Messages

6 y مضت

Hey @questkid87!

 

I’m sorry to hear about the trouble with purchasing that Tablet!

 

Have you tried clearing your cache and cookies already? (CTRL + SHIFT + DELETE)

 

What about using a separate browser?

 

My apologies again, that would definitely be super frustrating!

 

Looking forward to hearing from you soon!

 

Rafael, AT&T Community Specialist

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