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questkid87's profile



4 Messages

Thu, Dec 8, 2016 2:27 AM

Cant buy anything online with a existing account

would be buying the tablet from att but when i click continue on the tablet i want buy. it makes me login and then kicks me back to my over view. from my overview if i click on i want to , then shop att , then add a device. It will just throw me back to my overview. I contacted att a few times and this last time they told me i must buy over the phone.?? Is this true?

Accepted Solution

Official Solution


Community Support


199.9K Messages

6 y مضت

Hey @questkid87!


I’m sorry to hear about the trouble with purchasing that Tablet!


Have you tried clearing your cache and cookies already? (CTRL + SHIFT + DELETE)


What about using a separate browser?


My apologies again, that would definitely be super frustrating!


Looking forward to hearing from you soon!


Rafael, AT&T Community Specialist

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