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hikegreen's profile

New Member

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3 Messages

Monday, December 5th, 2022 6:27 AM

Can't Access Online Account

I bought a SIM card today at ATT for an ATT mobile hotspot. I tried to access my account online. I entered my "phone number" for the SIM card. (In quotes because it does not allow making phone calls.) And my ZIP code.

But then it wanted my billing account number. How would I have any access to that if I can't get into my account? How do I get into my account, please?

Accepted Solution

New Member

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3 Messages

2 months ago

Well, that is what I ended up having to do. Call that number and answer lots of stupid questions to a bot. Then wait on hold. It took over a half hour to find out my account number. Do you think that is acceptable service?

Official Solution

ATTHelp

Community Support

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207.3K Messages

2 months ago

Hello @hikegreen, we're happy to help with setting up your AT&T online account for your mobile hotspot. 

 

If you are setting up a Prepaid Hotspot plan, you will want to go to our AT&T Prepaid Hotspot Plans page to get started. 

  • Once you have selected your plan, you will want to activate your Mobile hotspot with our Prepaid Activation portal. Enter the ICCID/SIM number or the last 4 digits of the EID number. Typically, a device supports only one of these, but some devices support the use of either.
  • Once you have completed these steps, you can then enter your account information to complete your online set up. 

In addition, you can visit our help page to Set up your Mobile Hotspot and clicking "start" and follow the prompts. We're here if you have any questions, and we'll be happy to further assist with setting up your account. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Speicalist 

New Member

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3 Messages

2 months ago

Sorry if I was not clear. I already bought a SIM card and had it activated. But your online system won't let me log in without an account number. No one at the ATT store gave me an account number. Just a phone number that goes with this data-only SIM card.

ATTHelp

Community Support

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207.3K Messages

2 months ago

Thank you for keeping us updated, @hikegreen.

 

Since this is regarding a hotspot data-only plan, then your account would be PREPAID. You can find your PREPAID account number by calling 800-901-9878 for support.


Let us know if this helps, and if not, we'll be able to look into this further.

 

Dylan, AT&T Community Specialist

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