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Contributor

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3 Messages

Sun, Sep 15, 2019 2:31 PM

Cannot login to my AT&T account.

For over three weeks, I've tried to access my AT&T account and I keep getting this message, "A temporary system error prevents us from locating your account information right now. This type of problem usually lasts only a few minutes but may continue for several hours. For help right now, contact us. (LGN0817)." I've tried to access my account on three different browsers: Chrome, IE, and Firefox. I've even tried the My AT&T app and receive the same message. Please help with a solution for this!

Responses

Brand User
ATTHelp

Community Support

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140.1K Messages

a year ago

Hello, @colin34,

 

Thank you for reaching out. We'd love to help with this. To do so, we'll need some account information.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

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Contributor

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3 Messages

a year ago

After speaking to an AT&T representative on Sept. 17th for a half an hour, he assured me that my account login problem would be fixed by Sept. 20th. As of Sept. 27th, I am still getting this error message: "A temporary system error prevents us from locating your account information right now. This type of problem usually lasts only a few minutes but may continue for several hours. For help right now, contact us. (LGN0817)." Please resolve this issue. I have not been able to get into my account for over a month now.

New Member

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3 Messages

a year ago

I'm getting this today and hope I don't have to wait for 3 weeks! Come on AT&T! Step up! And don't hit me back with the "We can definitely help you.." crap where you just repeat everything I can already see on my screen. What a bunch of nonsense.

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