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Keefakeefa's profile

New Member


1 Message

Thursday, February 2nd, 2023 5:40 AM

Cannot log into MyAT&T

Keep getting error message stating I entered the code wrong, request a temporary code and get the same error.

Community Support


221.7K Messages

8 months ago

We are here to help you log in to your myAT&T account, @Keefakeefa


We do understand how important it is to be able to manage your myAT&T account. Let's try a few steps to see if this helps. 


If you have the myAT&T app, try deleting it and re-downloading it. Get the myAT&T app for your device:

  • Go to on your smartphone or tablet.
  • Text the word myATT to 556699 from any device. We’ll send you a link so you can download the app.
  • Sign in to the app with the same ID and password you use to manage your account on—your AT&T user ID and password.

We recommend using our password reset guide to help reset your passsword and following the steps for using a temporary password.

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. After you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

 Furthermore, you can Reset or change your wireless security passcode online It’s different from your password for signing in, and it’s not related to your device or voicemail. 

  1. Go to Profile > Sign-in info.
  2. In the Wireless passcode section, select Forgot your passcode? or Change passcode.
  3. Follow the prompts to enter and submit your new security passcode information.

Get tips to help you fix the most common issues with myAT&T app



Try clearing your cache and cookies. While cookies help make your internet surfing experience a little better and quicker, sometimes they can bog things down. You can refresh your browser by clearing the browsing data, which includes your cookies, cache, and history.


Once you cleared your cache and cookies, try logging in again and let us know how it goes!


Let us know if this helps


Rashhedat, AT&T Community Specialist 

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