Cannot log into account to cancel my service

Link below has info on how to unlock and cancel/suspend service due to military deployment. This has email, FAX, and old fashion mail address. 

https://www.att.com/support/article/wireless/KM1046235/

@martinkirk what does your issue have to do with the original posters topic?

We want to help figure out why you're unable to access your AT&T PREPAID account, @martinkirk. 

Are you still in the United States or have you left the country? Sharing this will let us know which department to direct you to if you require advanced support. 

In the meantime, we have a few recommendations we'd like you to try: 

• Reset your password. ~ Follow the steps listed below: 

1. 1. Go to the myAT&T sign-in page.
   2. Select Forgot PIN / Password.
   3. Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both).
   4. Select Send PIN / Password. We’ll send a text with the temporary info. 
   5. Enter the temporary info and select Continue.
   6. Follow the prompts to create a new online password or four-digit PIN. 

• Check your network connection. ~ The error messages you're receiving may indicate that there is a communication problem with the server. Here's what you can do to try to improve your connection:

1. 1. Check our Wireless Map to ensure you're in a covered zone. (If you aren't then you'll need to move to one to use your service.)
   2. Restart your device. ~ This is a simple resolution to most device trends. 
   3. Toggle Airplane mode on and off. ~ This will sync your device to nearby towers. 
   4. Reset your network settings. ~ This will also assist with syncing your device to our towers.

****Please keep in mind that if you're outside of the U.S., then you may not be able to access your online PREPAID account due to certain restrictions. 

Keep our Community Forums updated on how this information helps. 

Sydne, AT&T Community Specialist

if you are outside the US you cant access your account as they are blocked from outside the us. if you need to cancel autopay then cancel the card used for autopay and have your bank issue you a new card, it will have a different security code on the back rendering they payment unavailable.

regardless of your issues while in the states they are blocked from access outside of the US and prepaid does not roam in brazil. 

We appreciate your response, @martinkirk. 

To best serve you while out of the country; please call +1.314.925.6925. 

Thanks for reaching out to our Community Forums!

Sydne, AT&T Community Specialist

blame 911 and the fcc and homeland security for putting the block in place.

good lord, since 911 the government has restricted access to wireless accounts from outside the US they cannot just make a new website for you to access it from outside the US , if you knew anything about 911 you would know the perpetrators used prepaid wireless phone to coordinate the attacks bottom line your wasting your time here, either call the number att help provided or cancel the card 

 i am talking about accessing paygonline.com from WITHIN the USA

no you specifically asked why you cant access it from outside the usa hence the reason i had to explain 911 to you

when you get back go into a corporate owned store, if that doesnt work file a bbb complaint