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vennoc's profile



1 Message

Fri, May 10, 2019 10:37 PM

cannot Log In - account Bad Request w/ computer + no device access

????? Bad Request 😞


I am unable to log in to my account on my computer. I can still log in via phone app... I'm using ATT prepaid and it is a bother to use the phone any time I need to access the account to do anything.


I'm using an anti-virus, tried using exceptions. Tried using different browsers...


please help... thanks!!


edit: I just attempted, and am unable to log in via phone as well... not sure how long the phone has been unavailable. Inside the myAT&T the "Go to your account" area does not move anything, no response,  when touched

+ Browser on device shows "bad request"


Community Support


200.1K Messages

3 y مضت

Hello @vennoc


It would be our pleasure to assist you!


Is the anti-virus feature is blocking you from accessing the login portal?


We recommend deleting all cache and cookies from your web browser and PC and then re-enter the AT&T Prepaid  website.


Let us know if this helps.


Dwight, AT&T Community Specialist

New Member


1 Message

I am having the same issue and am unable to log-in: I have used Chrome and Safari on my iMac, Chrome and Internet Explorer on my PC and Chrome from my Galaxy phone, but I receive the "Bad Request" message each time I attempt to log-in.

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