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vennoc's profile

Contributor

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1 Message

Friday, May 10th, 2019 10:37 PM

cannot Log In - account Bad Request w/ computer + no device access

????? Bad Request 😞

 

I am unable to log in to my account on my computer. I can still log in via phone app... I'm using ATT prepaid and it is a bother to use the phone any time I need to access the account to do anything.

 

I'm using an anti-virus, tried using exceptions. Tried using different browsers...

 

please help... thanks!!

 

edit: I just attempted, and am unable to log in via phone as well... not sure how long the phone has been unavailable. Inside the myAT&T the "Go to your account" area does not move anything, no response,  when touched

+ Browser on device shows "bad request"

Community Support

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232.8K Messages

5 years ago

Hello @vennoc

 

It would be our pleasure to assist you!

 

Is the anti-virus feature is blocking you from accessing the login portal?

 

We recommend deleting all cache and cookies from your web browser and PC and then re-enter the AT&T Prepaid  website.

 

Let us know if this helps.

 

Dwight, AT&T Community Specialist

New Member

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1 Message

I am having the same issue and am unable to log-in: I have used Chrome and Safari on my iMac, Chrome and Internet Explorer on my PC and Chrome from my Galaxy phone, but I receive the "Bad Request" message each time I attempt to log-in.

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