Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
vennoc's profile



1 Message

Friday, May 10th, 2019 10:37 PM

cannot Log In - account Bad Request w/ computer + no device access

????? Bad Request 😞


I am unable to log in to my account on my computer. I can still log in via phone app... I'm using ATT prepaid and it is a bother to use the phone any time I need to access the account to do anything.


I'm using an anti-virus, tried using exceptions. Tried using different browsers...


please help... thanks!!


edit: I just attempted, and am unable to log in via phone as well... not sure how long the phone has been unavailable. Inside the myAT&T the "Go to your account" area does not move anything, no response,  when touched

+ Browser on device shows "bad request"

Community Support


232.8K Messages

5 years ago

Hello @vennoc


It would be our pleasure to assist you!


Is the anti-virus feature is blocking you from accessing the login portal?


We recommend deleting all cache and cookies from your web browser and PC and then re-enter the AT&T Prepaid  website.


Let us know if this helps.


Dwight, AT&T Community Specialist

New Member


1 Message

I am having the same issue and am unable to log-in: I have used Chrome and Safari on my iMac, Chrome and Internet Explorer on my PC and Chrome from my Galaxy phone, but I receive the "Bad Request" message each time I attempt to log-in.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.