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New Member

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2 Messages

Sun, Jan 30, 2022 4:38 AM

Cannot connect to my AT&T account: auto logout and come back to homepage

Hello,

We have AT&T internet at home (works great!) since december 2021. Since a couple of days I cannot connect to my AT&T account. When I enter my credentials, it seems to work but then it comes back to the homepage of AT&T (not logged in). There is no error message and this happens on Firefox and Chrome (and both linux and windows). I tried to empty cache: does not work. On my phone, the MyAT&T App. is "Fetching Details" in continuous... Don't know if that help but I use my email as username and I'm pretty sure it worked before (I use a password manager).

Does someone has an idea? :-)

Thank you!

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

7分前

We'd be glad to help you sign in to your account, Berthy!

 

Make sure that you're signing in with your AT&T user ID and not your contact email. If you're not sure what your user ID is, you can follow the steps in our guide on how to find your ID.

 

Let us know if this helped, or if you still need help signing in!

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

6分前

Hello!

Thank you for your answer.

I followed the link you provided me and the email said I "have more than one account". I don't know were I messed it up :-)
I then clinked the link "Start here to combine your IDs" and logged in with my email. It seems to work now!

I still have to figure out what my ids are and how to combine them once for all :)

Thanks again!

ATTHelp

Community Support

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195.8K Messages

6分前

Glad to hear you were able to get in, @Berthy

 

If you have any questions or concerns in the future, feel free to reach out! 

 

Thank you for being the best part of AT&T! 

Raiden, AT&T Community Specialist 

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