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Msumner86's profile

New Member

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1 Message

Friday, December 9th, 2022 6:49 AM

Cancel Recent order

I'm trying to cancel my recent but it's telling me to sign into my account and I don't have an account

ATTHelp

Community Support

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207.5K Messages

2 months ago

We'd be more than happy to help you with cancelling your most recent order, @Msumner86.

 

Our first recommendation would be to cancel your wireless order

  1. Go to Check order status 
  2. Enter the requested info.
  3. Select the order you want to cancel.
  4. Choose Cancel order or Cancel item. Don’t see a cancel option? That means your order probably shipped already. You can still return or exchange it after it's delivered.
  5. Follow the prompts to confirm your cancellation.

Just a few quick questions:

 

- Which wireless plan do you currently have?

- Is this a device order or a smart watch order?

- Do you see any error messages or codes when you attempt to cancel the order?

- Was the order placed online or in-store?

 

We're asking because we can provide precise a solutions for the specific device.

 

Have this info handy: your order number and the email address or phone number used to complete the order.

 

Please share with us if this helps. Thanks for reaching out to to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

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