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Friday, December 9th, 2022 6:49 AM
I'm trying to cancel my recent but it's telling me to sign into my account and I don't have an account
2 months ago
We'd be more than happy to help you with cancelling your most recent order, @Msumner86.
Our first recommendation would be to cancel your wireless order.
Just a few quick questions:
- Which wireless plan do you currently have?
- Is this a device order or a smart watch order?
- Do you see any error messages or codes when you attempt to cancel the order?
- Was the order placed online or in-store?
We're asking because we can provide precise a solutions for the specific device.
Have this info handy: your order number and the email address or phone number used to complete the order.
Please share with us if this helps. Thanks for reaching out to to AT&T Community Forums!
Nelson, AT&T Community Specialist
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