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Fri, Jan 17, 2020 7:14 AM

Cancel Prepaid without password


I had a prepaid sim when I was travelling through the US and now am back in Australia and am having trouble cancelling the autopay. My pin is not working, I cannot get sent a new temporary password as there is no email option.

Please help!



ACE - Expert


49.3K Messages

1 y ago

Access to your prepaid account from abroad is blocked. You needed to cancel autopay before leaving the US. Your only options to stop autopay from abroad are to call or cancel your credit card. If you call, call the international support number.

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Brand User

Community Support


155.2K Messages

1 y ago

Hello @Lgeschke,


Thank you for reaching out to us. Our AT&T PREPAID support team for travel abroad can absolutely assist you with turning off the AutoPay on your AT&T PREPAID account. To best serve you while you're out of the country, please call them at +1.408.962.1025.


Sean, AT&T Community Specialist

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New Member


2 Messages

1 y ago

hi, I’m in the same situation. Did you get it solve? Can you help me?

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