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New Member


1 Message

Fri, Jan 17, 2020 7:14 AM

Cancel Prepaid without password


I had a prepaid sim when I was travelling through the US and now am back in Australia and am having trouble cancelling the autopay. My pin is not working, I cannot get sent a new temporary password as there is no email option.

Please help!



ACE - Expert


34.4K Messages

a month ago

Access to your prepaid account from abroad is blocked. You needed to cancel autopay before leaving the US. Your only options to stop autopay from abroad are to call or cancel your credit card. If you call, call the international support number.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User



108.6K Messages

a month ago

Hello @Lgeschke,


Thank you for reaching out to us. Our AT&T PREPAID support team for travel abroad can absolutely assist you with turning off the AutoPay on your AT&T PREPAID account. To best serve you while you're out of the country, please call them at +1.408.962.1025.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.