Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
Sraw's profile

New Member


1 Message

Tue, Jun 28, 2022 11:40 PM

billing responsibility transfer doesn't work for online, login results in error

I am trying to accept billing responsibility transfer online, and when I follow the steps on the page:, it requires me to log in as I have an existing ATT account. The problem is that when I try to log in, it just shows a server error with details: Unexpected char 65 at (line no=1, column no=117, offset=116).

Please fix this issue as processing through the phone is painful, takes at least 30 minutes to get connected.


Community Support


195.8K Messages


Hey there, ! We really appreciate you for letting us know about your experience with performing a Transfer of Billing Responsibility (ToBR).


We went ahead and forwarded your feedback to upper management for review and improvement with the system to help provide a smooth and error free ToBR process.


In the meantime, you'll want to visit your nearest corporate AT&T Store to complete your Transfer of Billing Responsibility.


If you have additional questions, please share them with us!


Thank you for connecting with the AT&T Community Forums!


Jonye, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.