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Sraw's profile

New Member

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1 Message

Tue, Jun 28, 2022 11:40 PM

billing responsibility transfer doesn't work for online, login results in error

I am trying to accept billing responsibility transfer online, and when I follow the steps on the page: https://www.att.com/acctmgmt/tobr/transferOverview?accountLookupId=a4cfa4a01de530b9132ea9be47d6eb164cb826003b07dd7de414881038b53dec, it requires me to log in as I have an existing ATT account. The problem is that when I try to log in, it just shows a server error with details: Unexpected char 65 at (line no=1, column no=117, offset=116).

Please fix this issue as processing through the phone is painful, takes at least 30 minutes to get connected.

ATTHelp

Community Support

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195.8K Messages

2分前

Hey there, ! We really appreciate you for letting us know about your experience with performing a Transfer of Billing Responsibility (ToBR).

 

We went ahead and forwarded your feedback to upper management for review and improvement with the system to help provide a smooth and error free ToBR process.

 

In the meantime, you'll want to visit your nearest corporate AT&T Store to complete your Transfer of Billing Responsibility.

 

If you have additional questions, please share them with us!

 

Thank you for connecting with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

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