AT&T won't send security code to allow me to log in
I have had this problem for 5 months! I have always been able to log in to my account. But starting a few months ago, I get a security page that says "Let's double-check that its really you". So it asks where to send my code. I check my phone number. And a code never comes.
I have called AT&T at least 4 times about this. Every time I get transferred around, the CS rep tried to reset my code, reset my password...still nothing. I have spent at least, collectively, 4 hours on the phone dealing with this.
I have tried with different computers, different browsers, using the AT&T app, etc. It all re-directs me to the"lets check if it is you.." screen, and I do not get a text message with a code.
There is still an outstanding service ticket btw. I know because when I called last month, the rep said "Oh, I can see there's an outstanding service ticket on this."
You are a COMMUNICATIONS company. My banks, CC and other online accounts can text me a code with no problem. But my communications provider? Nope.
I cannot pay my bill online. I cannot see my account online.
Do not tell me to reset my password. Been done by AT&T at least 6 times. Cookies and web browser not the problem.
Please fix this.