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Contributor

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2 Messages

Tue, Dec 3, 2019 3:48 PM

Att thanks (app and website)

Att thanks is complete and total garbage!!! I have spent countless hours trying to get it to work and it NEVER DOES!! I've contacted support about this and it's gotten me nowhere! I try to use the app all the time and I was told to try the website version and NOTHING WORKS!! EVER!!!!! I switched from T-Mobile where every single Tuesday they thanked every one of thier customers and I was able to participate in those awesome deals and I'm starting to think ATT's is all fake. It can't be real. The amount of effort I've put in to this is ridiculous. Some ACTUAL help here would be nice ????

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Brand User
ATTHelp

Community Support

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140.5K Messages

a year ago

Hello @Falkor87,

 

We'd be more than happy to take a closer look into your concerns. Would you kindly provide us with more details of the specific issues that you're experiencing with the AT&T THANKS app, so we can be of better assistance? We'll be patiently awaiting your response.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

IT DOESNT WORK AT ALL!!! IVE CONTACTED SUPPORT SOO MANY TIMES AND IM STILL
WAITING TO HEAR BACK!! AT THIS POINT I'VE MISSED OUT ON SO MANY THANKINGS
IT IS RIDICULOUS. IM CONVINCED ATT THANKS IS NOT EVEN A REAL THING. IVE
SPOKE ON THE PHONE WITH SUPPORT A FEW TIMES, IVE CHATTED WITH SUPPORT
AGENTS, AND NOTHING. STILL NO RESOLUTION. THE ATT THANKS APP DOES NOT WORK.
I SWITCHED FROM TMOBILE WHERE THEY THANKED THEIR CUSTOMERS EVERY SINGLE
TUESDAY AND I WAS ABLE TO PARTICIPATE. ATT THANKS IS COMPLETE GARBAGE.

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