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At&t prepaid website error message
I am currently travelling overseas and can not login to the prepaid website to make a minimum payment to keep my account active. I was advised by AT&T when leaving overseas for 6 months to go on the 25c per minute plan to keep account active and make minimum payment then use the credit balance for a monthly plan on return in June. (note we are not using the AT&T sim card during our travels)
Have had no issue each month from December to make the minimum $10 payment but this month error message (can't sign in call 611) comes up.
If payment is not made by 21st April the account expires and the $70 credit balance is lost. Rang twice from overseas to customer services and not resolution.
How can I make a payment to our number to keep active and system said if not topped up by 21st April it would expire?
We are in France is there a email or similar AT&T contact we can use so not to incur any more expense?
Thanks for any help