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andy8255's profile

Contributor

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1 Message

Sat, Mar 2, 2019 2:18 AM

ATT Prepaid Account Doesn't Let Me Log In

Hi,

 

First question: 

 

I was able to login to my ATT Prepaid account just yesterday... but today, it suddenly stoped allowing me login anymore.

 

All it says is to clear my Cookies (which I already did)... but when I try "Forget My ID" or "Forget My Password" it keeps on saying the account doesn't exist.

(Not sure if it's because I'm currently outside of US... but it really shouldn't matter).

 

Another question:

 

Is the Prepaid Account Number the same as my phone number?

 

I'm trying to port my number to Google Voice but it keeps on saying I don't have a valid account number. If I'm already aboard, is there a support number I can call (that doesn't require to be called through ATT phone in US) which I can get my account number?

 

Thanks!

Accepted Solution

Official Solution

ATTHelp

Community Support

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176.4K Messages

3 y ago

Hi, @andy8255,

 

We'd love to help with this. You may not be able to sign into your account while outside of the US. When you return to the US, you should be able to sign into your AT&T Prepaid account using your prepaid phone number. If, when you return, you can't access your account, please let us know so that we can investigate further.

 

James, AT&T Community Specialist

Contributor

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1 Message

3 y ago

i havent been able to log into att prepaid account for at least two months and i have had to pay with 611 at first i thought they must be upgrading the website or webservice for 5g but now its getting annoying like how am i ever supposed to turn off stream saver and things

New Member

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2 Messages

such disorganized is att. My account is manged by some one else I don't know who. I enter my cell phone and password but it doesn't let me in however when I give my password over the telephone or I go to the store it works. Who is managing my account. How can I get it back

New Member

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1 Message

9 m ago

I've been trying to login into my att prepaid account and keep getting a message that says system cant log you in at this time . I tried the forget password and switched to a four digit code and I'm still not able to get signed in.

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