AT&T Access ID temporarily locked

I have had the same issue going on since last Thursday.  I have spent hours on the phone with support as well as using the forgot my password option myself and resetting my password.  Within 2 to 3 hours I get the same email from AT&T that I am blocked and it continues every few hours.  So this afternoon nothing seems to work to be able to reset my password and get my email working.  They are escalating the issue and I should get a call within 48 hours.  Uggg!!

I am having this issue also. I have reset my password numerous times.  After a period of time,  I will get an email informing me that it has been locked again.  This has been going on since May 11, 2017.

This began for me May 11, too. I will call them again later and let them know other people are having the same issue beginning on the same date. So weird!

The emails began Thursday, May 11 for me too. Please keep me posted with what they say to you. I think I will call later today or tomorrow and report this problem again.

Dear online members,

Please contact AT&T Digital Service center at this number as they have provided me solution to my account. 877-267-2230 option 1 then option 4. I hope everything works out for all of you as this can be a very frustrating moment. Our email addresses are very important and scary when we get unexplained locked email messages. It gives the appearance of being hacked. My account was also stating that the maximum number of attempts to change password. The representative was efficient and resolved my issue. I'm now back into my account However, can't update you whether the locked account email will continue will update you later on.

Are you still getting emails saying that your account is locked?

Yes, I am still getting the emails. However, thanks to Lyp846's advice, I called the number s/he posted and they are escalating the issue for me. Apparently they underwent an system update in May, and that may be what is causing the problem (not actually people trying to get into our accounts). They acknowledged multiple people are having the issue. They don't have a solution yet, but are working on it. I called Tuesday night, and they called me back this morning giving me that update. They also gave me a direct line to call back and a ticket number for my specific issue. They said they will call me and keep me posted on their progress.

If you're having this problem, I'd recommend doing the same thing. They offered to reset my password, but I told them "no," since I've done that multiple times already and the emails keep coming back. They even said that if they reset the password with me, there's no guarantee the emails will stop. So I am just waiting for the issue to be solved, and then I will reset my password for good.

I will post an update on this forum when I hear back.

Customer Service escalated mine on Monday evening and I got a call back earlier today.  I was told the same thing about it being a problem resulting from a system update.  They are working on it but no time frame as far as a resolution.  I was given the phone number of 1-866-790-1150.  She asked that I call each time I received the email as it would help them to better track the problem.  I told them that I had seen on the AT&T forum that a number a people were dealing with the same issue since May 11.  I know it is a hassle to call constantly but maybe if enough people keep calling they will get it fixed sooner.