Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
bnk819's profile

Teacher

 • 

7 Messages

Mon, May 15, 2017 4:30 PM

AT&T Access ID temporarily locked

I keep receiving an email that my AT&T Access ID has been temporarily locked. I have gone on and reset the password about four times now (both via the website & on the phone with a customer service rep.). Yet, I continue to receive the email. The rep and I both believe someone is trying to get into my account (it is not me or my other family members). Is there a way I can prevent this anonymous person, presumably a hacker, from trying to access my account?

I have received the email at all hours of the day (including 2:00 & 4:00 in the morning) and multiple times a day (up to 8). I am getting sick of going on and changing my password, just to have to do it all over again. Is there any solution to this?

Thanks!

Tutor

 • 

2 Messages

5年前

I have had the same issue going on since last Thursday.  I have spent hours on the phone with support as well as using the forgot my password option myself and resetting my password.  Within 2 to 3 hours I get the same email from AT&T that I am blocked and it continues every few hours.  So this afternoon nothing seems to work to be able to reset my password and get my email working.  They are escalating the issue and I should get a call within 48 hours.  Uggg!!

Contributor

 • 

2 Messages

5年前

I am having this issue also. I have reset my password numerous times.  After a period of time,  I will get an email informing me that it has been locked again.  This has been going on since May 11, 2017.

Teacher

 • 

7 Messages

5年前

This began for me May 11, too. I will call them again later and let them know other people are having the same issue beginning on the same date. So weird!

Teacher

 • 

7 Messages

5年前

The emails began Thursday, May 11 for me too. Please keep me posted with what they say to you. I think I will call later today or tomorrow and report this problem again.

Teacher

 • 

9 Messages

5年前

I'm having the same issue if you find out anything please let me know. My user id us lyo846

Teacher

 • 

9 Messages

5年前

Dear online members,

 

Please contact AT&T Digital Service center at this number as they have provided me solution to my account. 877-267-2230 option 1 then option 4. I hope everything works out for all of you as this can be a very frustrating moment. Our email addresses are very important and scary when we get unexplained locked email messages. It gives the appearance of being hacked. My account was also stating that the maximum number of attempts to change password. The representative was efficient and resolved my issue. I'm now back into my account However, can't update you whether the locked account email will continue will update you later on.

Contributor

 • 

2 Messages

5年前

Are you still getting emails saying that your account is locked?

Teacher

 • 

7 Messages

5年前

Yes, I am still getting the emails. However, thanks to Lyp846's advice, I called the number s/he posted and they are escalating the issue for me. Apparently they underwent an system update in May, and that may be what is causing the problem (not actually people trying to get into our accounts). They acknowledged multiple people are having the issue. They don't have a solution yet, but are working on it. I called Tuesday night, and they called me back this morning giving me that update. They also gave me a direct line to call back and a ticket number for my specific issue. They said they will call me and keep me posted on their progress.

If you're having this problem, I'd recommend doing the same thing. They offered to reset my password, but I told them "no," since I've done that multiple times already and the emails keep coming back. They even said that if they reset the password with me, there's no guarantee the emails will stop. So I am just waiting for the issue to be solved, and then I will reset my password for good.

I will post an update on this forum when I hear back.

Tutor

 • 

2 Messages

5年前

Customer Service escalated mine on Monday evening and I got a call back earlier today.  I was told the same thing about it being a problem resulting from a system update.  They are working on it but no time frame as far as a resolution.  I was given the phone number of 1-866-790-1150.  She asked that I call each time I received the email as it would help them to better track the problem.  I told them that I had seen on the AT&T forum that a number a people were dealing with the same issue since May 11.  I know it is a hassle to call constantly but maybe if enough people keep calling they will get it fixed sooner.  

Teacher

 • 

9 Messages

5年前

I'm glad I could help. Thanks to everyone At&To finally is aware. Hopefully everything will be resolved. Thanks to all of you who notified At&To in regards to the problem.

Teacher

 • 

9 Messages

5年前

Yes the emails continue but they have slowed down. I'm sure it's going to come to an end soon. My main concern is that I don't lose my email account.

Teacher

 • 

7 Messages

5年前

I have not received an email since last Thursday (May 18). I called yesterday to check on their progress to a solution, but the rep told me there was an update occurring when I called, and that she wasn't able to access the computer during that time to look up my ticket. She said she would call back in a few hours after the update went through, but I haven't heard from her. Perhaps they have resolved the issue, but I would like to know for sure. I will call back tomorrow if I don't hear from them today.

Teacher

 • 

9 Messages

5年前

My issue has been resolved. My emails are still coming through and the locked account messages have finally stopped. Someone called from At&t and asked to forward a copy of the email. Ever since I did that it stopped shortly afterwards. There was some code they needed off the email. Please try and call that number again I posted a while back. Also if you are accessing emails from the app uninstall and reinstall.

Teacher

 • 

7 Messages

5年前

I called AT&T yesterday. They said my incident was still pending, but like Lyp846 said, they asked me to forward one of the emails with my incident # and contact info. I haven't received an email since last Thursday (5/18), but I just want to know for certain that the problem has been resolved, so I can reset my password once and for all. The rep said they will contact me when the issue is resolved, so still waiting for that call, but at least the emails have stopped!

Teacher

 • 

9 Messages

5年前

I have been able to successfully reset my password and log in with no additional locked password emails. I'm pretty sure the issue has been resolved. However, you can contact At&t for clarification if you still feel unsafe
Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.