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Lyv1255's profile

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1 Message

Wednesday, February 1st, 2023 10:38 PM


I'm trying to setup the app to monitor devices and needing g to reset my password,  but it says my verification info is incorrect 


Community Support


210.3K Messages

2 months ago

We want to help make sure you can monitor your devices and reset your password, @Lyv1255. Let's find a workaround since you're getting a message saying your verification info is incorrect by clarifying something. 


Are you referring to the Smart Home Manager App? Determining this can help us in the next steps towards troubleshooting with you. 


Since you're getting that error with your verification info, you can check on how to troubleshoot verification texts, so you can continue in your request.


As for resetting your password, you can change or reset your password at your convenience to assist with this. 


Please let us know how this goes, so we can continue working on this request with you.


Tony, AT&T Community Specialist 

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