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Sun, Jul 27, 2014 3:53 PM
Why is the Account Overview (OLAM) web page not loading correctly?
What issues are you experiencing? Have you tried updating your Java and Flash plug-ins or a different browser yet?
The issue I had experienced happened when selecting the ‘Plan 2’ field button under ‘My Plans’. The web page information was then overlaying subject matter toward the bottom of the web page and was still showing ‘Plan 1’ information in the body section of the web page. This issue rendered any ‘usage’ or ‘data’ information from ‘Plan 2’ unreadable and inaccessible. The issue has been resolved now and works normally as of date: 08/03/2014. And ‘Java’, ‘Flash’ and ‘IE9’ are up to date. Thanks for your reply.
You're welcome, thank you for the update.
The issue I had experienced happening when selecting the ‘Plan2’ field button under ‘My Plans’ is back again as of date: 08/10/2014. The subject matter is still overlaying subject matter in the web page toward the bottom of the web page and renders any data unreadable and inaccessible. ‘Java’, ‘Flash’ and ‘IE9’ are up to date as of date: 08/10/2014.
I would still try a different browser, if it works (you can try Chrome or FireFox), then there might be a compatibility issue with IE9. You can try a newer version of IE10 or 11 too.
The issue has been resolved now and works normally as of date: 08/12/2014. Changing browsers? Hadn’t tried that yet. Still, if it works, it works. Thanks!
No real effort on my end to render the issue I was experiencing with text overlaying at the bottom of the web page. ‘Account Overview’ has been working normally now for me since then, dated: 08/12/2014. No real problems since that day. ‘Java’, ‘Flash’ and ‘IE9’ are up to date too! Thanks.
Oh well! Seems the issue I was experiencing with text overlaying at the bottom of the web page in ‘Account Overview’ is back again as of 09/15/2014. Could not view any usage data at all.
Still cannot get ‘Account Overview’ to function correctly. The issue I was experiencing with text overlaying at the bottom of the web page in ‘Account Overview’ is back again as of 09/15/2014 and is still non functional as of date: 09/17/2014. Disregard this issue as ‘Solved’!
Hi Charles Junior,
I use FireFox and when I don't see any issues with the site. I also tried IE8 and IE11 and everything looks fine. Is there anyway you can post a screenshot of what you're seeing?
Hello! ATTDmitrityCM. Thanks for your reply. The browser I am using is ‘IE9’. Version: 9.0.8112.16421 Update Versions: 9.0.31 (KB2977629) Cipher Strength: 256-bit. ‘Account Overview’ is now accessible after hiding the tool bar at the top of the browser. No more issues with text overlaying at the bottom of the web page as of date: 09/19/2014.
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