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Wednesday, June 3rd, 2020 6:07 AM

Accessing deceased fathers account

Hello. How do I go about acquiring my father's account information? He passed on the 6th of April and I am the executor of his estate.

Community Support

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230.7K Messages

4 years ago

Hello, @Alehman158,

 

Thank you for reaching out. We're sorry for your loss.

 

Were you wanting to take over the account or cancel the account? If you need to claim the account, if you know the username or have access to your father's email address and his device and have the password or PIN for the account, you should be able to sign in, either through our site or the myAT&T app.

 

If you need to cancel the account, you'll need to go to your local AT&T Store if possible. Call ahead to verify the store's current hours and set an appointment on the site.

 

Have a great week.

 

James, AT&T Community Specialist

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