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johnmc318's profile



4 Messages

Wednesday, January 14th, 2015 10:03 PM

Wireless Service in Louisiana

I am having problems with my phone getting service around my house near Robeline - Marthaville, Louisiana.. (Near Natchitoches)


The phones works fine if I get closer to town where I know ATT has towers, however, the "partner" towers that all 3 phones on my account use will not do anything.. Calls say emergancy only and texts will not go through either..  (Disclaimer: I already know about data on off network towers, I'm just trying to call and text, I have Wifi at home)


Is this a problem with them or has ATT blocked access to the towers??  I have been a loyal customer of over 10 years to ATT, I did switch to Verizon one time because of the "off network" data restrictions only to find out they are way worse than ATT..  Everything was working fine one day and the next we had nothing..  


Also I am hearing from several people that this is happening to them as well..


Anybody know anything??

Community Support


15.2K Messages

8 years ago

Hi @johnmc318


I’d be happy to help with your service! As this has been a sudden change for you, it’s certainly possible something has happened within the network. In order to pinpoint the issue, please send us a Private Message with the following information so we may find the cause!


  • Contact number
  • Cell and/or account number
  • Number of lines affected
  • Full address of affected location
  • Date the issue started




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