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Bixio's profile

New Member

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1 Message

Wednesday, January 18th, 2023 4:24 PM

Wireless fails to connect daily

I have to reboot several times a day causing great headaches here since I work remotely from home. If AT&T wireless continues to fail to fill the bill, going to change providers. I went with AT&T because of fiber optic availability; but having continuous trouble signing on and staying connected. 

Community Support

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231.5K Messages

1 year ago

Hey Bixio. Thanks for reaching out about the intermittent internet service you've been experiencing, and we'd be happy to help you. 

 

To get started, we'd recommend trying our troubleshooting steps for your internet service: 

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Just to confirm, is it just a wireless device that is losing connection intermittently or is it multiple devices you're experiencing this with? 

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

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