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Hawkeye249's profile

Tutor

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7 Messages

Tuesday, November 28th, 2023 1:16 PM

WIFI drops

Same problem w/previous BGW210 and new Nokia BGW320-505

Randomly drops wifi connection then reconnects

Most annoying when in the middle of a Texas HoldEm hand!

Occurs both with newer HP 17-CN3033CL and 1 1/2 year old HP 17-by4013dx laptops

No problem with desktop connected to modem with ethernet

No apparent problems with 3 tv's using Rokus, Ooma, Ring, Simplisafe or Lorex.

Suspect problem began when next door neighbor had AT&T installed.

Replaced Cat5 cables with Cat8.

May have to replace hair soon.

Mainframe background = modest PC technical ability

Merry Christmas to ALL, but especially to anyone who can help

Accepted Solution

Tutor

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7 Messages

3 months ago

Thanks Itchy47!!

Somehow my VPN got turned off and your post prompted me to check.

Turned off and I am golden now.

ACE - Sage

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116K Messages

3 months ago

Unfortunately anytime service is being delivered wirelessly, rather than wired, interruptions in service are bound to happen.

Some devices will buffer service, like streaming audio and video, but even that will subject interruptions or refusal to connect on occasion when using service entirely via wireless. It's just the way the technology works. If you have an option for a wired service, that would be a more reliable connection

3 Messages

3 months ago

I just replaced my S9+ with an S23 Ultra last week, if my S9+ ever had dropouts I never knew about them, but the new S23 Utra drop out frequently and most of the time I have to either reset the Wi-Fi or restart the phone to get reconnected   even thou it is set to AutoConnect, Very frustrating and disappointing

Tutor

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7 Messages

3 months ago

I disabled IPv6 as a guess.  Did not help.

Community Support

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229.8K Messages

3 months ago

Hey there, thank you so much for reaching out!

We understand that the issue is really frustrating, but Samsung does have some software issues regarding slow battery charges, Wi-Fi connectivity, Low Touch sensitivity, etc.
It's really great that you have already tried restarting your device or resetting your Wi-fi to get reconnected.

To fix the S23 ultra dropping issues, you can try these following steps:

We would recommend you to please keep the S23 updated, for better performance.
We recommend restarting your gateway to refresh your internet connection as well.

Let us know if this helps!
Thank you for reaching out to AT&T Community Forums. 
MatG, AT&T Community Specialist

Community Support

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229.8K Messages

3 months ago

Hello @Hawkeye249,

 

We understand how important it is to have a stable connection. Let's work on a fix together.

 

To get started, we recommend that you try moving your gateway if it's in an enclosed space like a drawer or cabinet. Also, keep it away from possible sources of interference like routers, microwaves, and cordless phones. Additionally, make sure your drivers, browser, and antivirus software are up-to-date.

 

If the issue still persists, please Reset your wireless network preferences.

 

Let us know if this helps.

 

ChrisM, AT&T Community Forums Specialist.

Tutor

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7 Messages

3 months ago

Cautiously Optimistic!

Right-clicked network, properties, changed to Private from Public network.

It's only been an hour plus, but NO DROPOUTS!

Note previous attempts to resolve.

Add to that powering down ethernet connected ooma and lorex hubs within 2 feet of modem.

Hopefully, others having dropout wifi issues try this.

Not calling it resolved until connection remains solid for some time.

BTW, researching this problem allowed me to discover the TV in the guest bedroom has a weak 5 ghz signal.

If connection remains solid, I will give 2.4 ghz band its own SSID and use that for the TV.

Community Support

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229.8K Messages

3 months ago

Hi @Hawkeye249, thank you for writing back to us. We're glad to hear that there is no Wi-Fi dropout for now.

 

Let us know how it goes.

Please feel to reach out to us for any assistance.

We're always happy to help!

 

JasmineS, AT&T Community Forum Specialist

3 Messages

3 months ago

Thanks for the ideas but none have helped me yet. I am calling Samsung to see if they can help

Community Support

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229.8K Messages

3 months ago

Hi there.

We're happy to inform you that Samsung will be rolling out a new software update today. We recommend you to download and install that, this should fix the bug.

Let us know if the new update from Samsung fixed the issue.

Thank you for reaching out to AT&T Community Forums. 
Susan, AT&T Community Specialist

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