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New Member

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7 Messages

Thu, Sep 9, 2021 6:39 PM

Why is my service suddenly terrible?

In the last month, my service, as well as my family and friends has gone down hill.  No signal in an area where we used to have great service.  Yes, we have run diagnostics, everything as far as the phone is fine.  What's going on? 

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

Hello @peach007,

 

We'd be more than happy to take a closer look into these wireless signal issues that you've been experiencing.

 

Would you kindly provide us with your zip code, so that we can investigate this further?

 

We'll be patiently awaiting your response.

 

Sean, AT&T Community Specialist

New Member

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7 Messages

1 عام مضت

53046 in where I live but mainly the 53051 area is where I have problems.

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

Hello @peach007,

 

Thank you for letting us know.

 

We aren't seeing any ongoing service issues affecting your area at this time.

 

What specific issues are you currently experiencing with your wireless service?

 

Are you unable to make/receive phone calls, send/receive text messages, or use your mobile data?

 

Does this occur indoors, outdoors, or when you're traveling in a vehicle?

 

Also, what is the make and model of the wireless device that you're using?

 

Please let us know.

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

New Member

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7 Messages

1 عام مضت

This happens no matter what we are doing, inside, outside, traveling... all different phones.  I have an Iphone 11 Pro as well as my husband and my son has an iphone 11 pro max, my daughter has an iphone SE.

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

Hello @peach007,

 

Thanks for reaching back out to us.

 

What is happening exactly?

 

When was the last time this occurred?

 

Is your cell phone's software up to date?

 

Also, did you have a chance to use our Troubleshoot & Resolve Tool?

 

Sean, AT&T Community Specialist

New Member

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7 Messages

1 عام مضت

I used to get full bars, now if we get one, we are lucky.... and as noted in my original question, I have checked the phones, they are all up to date and fine.  It occurs every single day!  I'm ready to switch to Verizon and I've been a loyal AT&T customer for more than 10 years!

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

Hello @peach007,

 

Thank you for informing us.

 

We're sorry to hear that you've been having signal issues.

 

What aspect of your wireless service is being affected specifically?

 

Are you experiencing dropped calls, text messaging issues, or cellular data connectivity problems?

 

Also, what troubleshooting steps have already completed?

 

Sean, AT&T Community Specialist

New Member

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121 Messages

1 عام مضت

@ATTHelp just report the coverage problem!!!  If it’s them as well as their neighbors inside outside multiple phones it would be statistically unlikely to be fixed with any troubleshooting done by the customer. Let ATT do the troubleshooting on the signal. 

New Member

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7 Messages

1 عام مضت

I can’t believe the amount of run around I get… AT&T trying to tell me it’s our phones when CLEARLY it’s the service!  Just look into the area and see if there’s problems with the towers, etc… I’m not sure why it’s that hard. 

New Member

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7 Messages

1 عام مضت

I guarantee if you can see how many complaints their are for the 53051 area code, you would be shocked! 

New Member

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121 Messages

1 عام مضت

Not sure why it’s so difficult for first line tech support to simply report a signal complaint into a database and note “no troubleshooting done”. Then after multiple customers report problem have the database alert the appropriate service technician and note in the database. Then the next customer who calls can be told others have reported a problem and att is looking into it. That would go a looong way to increase customer satisfaction.  

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

We appreciate your team work as gathering further details is very helpful to our investigation @

 

Using the zipcodes you've provided, we can confirm that both network towers are function properly.

 

You can access our self service option to check for any service outages in your area.

 

Also, you'll want to make sure your device and carrier settings is up to date with the latest software.

 

Let us know if you have additional inquires we can assist with.

 

Thank you for reaching out to the Community.

 

Jonye, AT&T Community Specialist

 

New Member

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7 Messages

1 عام مضت

It’s not a coincidence that service is bad for everyone in the area.  I will definitely be  switching services! 

New Member

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3 Messages

1 عام مضت

Service the past week has been terrible. Unable to use internet half of the time. My elderly mother doesn’t even have 4g half of the time, she doesn’t receive a lot of messages and it’s just been terrible service lately. What is going on???? We are in different states!

New Member

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3 Messages

1 عام مضت

What is going on with service the past week or two??It’s terrible.

My elderly mother in PA and daughter in PA unable to make/receive phone calls sometimes, send/receive text messages a lot of the time, or use her mobile data. Occurs indoors, outdoors, or when traveling in a vehicle. 
I’m in South Carolina and the past few days have pretty much been the same for me. 

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