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New Member

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1 Message

Tue, Jan 14, 2020 8:39 PM

Why is 5G so horrible?

I have very limited network connectivity, especially in the last few months, since the rollout of 5G. It is an intermittent problem that has been getting progressively worse. First it was just in busy places(shopping malls, events, etc.), but now I am experiencing these issues at home and work. At times(like currently) I am completely unable to access the network. I have trouble making calls and sending messages and I am completely unable to use any data. It's not limited to a specific location or device. I've spoken to techs to try to troubleshoot the issue, but have had no positive results. I have a new device. It's up to date. Network settings were confirmed correct. In areas where I had perfect service before I now have no network connectivity. This is a complete failure on the part of AT&T and their half-baked rollout of their fake 5g. What am I paying for?

Responses

Constructive

Employee

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6.3K Messages

a month ago

you sure it’s not 5Ge ? That’s not true 5G

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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6.3K Messages

To clear things up, it should be known that 5Ge stands for 5G Evolution. Essentially, what this means is, 4G LTE Advanced featured have been activated. (Jan 8, 2019

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

Hi Constructive -

As an employee, hoping you might be able to get something escalated within the engineering team. I have the Note 10+ 5G phone and am experiencing the well documented issue of loosing GPS lock when connected to the 5G network. This has been talked about on the Samsung, T-Mobile, and Verizon sites for months. Unfortunately, AT&T hides the capability to disable the 5G network so whenever I'm in a 5G area, I loose GPS service and hence nav apps like Google Maps and Waze.

So, my request is 1) can we get them to expose the ability to disable 5G; and 2) can this be escalated so that a fix is rolled out quickly once Samsung releases a fix?

Thanks!

Constructive

Employee

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6.3K Messages

sorry I’m just a customer in here I have no authority or represent At&T in any capacity here

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.