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New Member

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2 Messages

Mon, Jul 6, 2020 12:29 AM

Why do I have weak cell reception all of a sudden?

I always have decent cell signal/reception at my house, specifically in my bedroom. For the past couple of weeks my reception has stayed consistently at 1 bar (occasionally getting up to 2 bars). This has never happened before and I am wondering why I'm experiencing such weak signal all of a sudden? My phone isn't in bad condition, I take good care of it. When I connect to home Wifi it is a tad bit better, but when I disconnect from Wifi the signal is so low that I can barely get basic web pages to load. This isn't due to data being throttled because it still happens during times when my data replenishes. The service does remain at 5G, I haven't noticed it drop to 4G in my bedroom, but the signal is just really weak and will only get 1 bar! I would appreciate some insight on what may be causing this to happen recently when it never did before! My zip code is 72040

ATTHelp

Community Support

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176.5K Messages

1 y ago

We can definitely help with your in-home signal, @nts9092.

We've checked for tower problems in 72040 and there's no reported issues. Have you downloaded the AT&T Mark the Spot app to report the problems you've experienced? If not you can download the app for free and share you issues with our network team. If there's any changes we will notify you to keep you updated.

Timing can help determine the cause of why service started to act weird. If you bought a new electronic, it may be the cause of service drops. The same goes with a damaged phone. If it was dropped, that can damage the internal components like the antenna and in turn, affect calls and texts. Even remodeling a house can cause issues depending on what was done.

We encourage you to check out No Service in Home – What You Need to Know for more information. Please let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

New Member

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2 Messages

Thank you for the response! Nothing has changed at my house (no remodeling, etc.), I haven't dropped my phone or damaged it in any way, and I've had the same phone for 2 years. A couple of things that have changed which I suspect may be the cause:

 

  • I recently attached a magnetic phone mount to my vehicle dashboard and adhered a magnet to the back of my phone case, I am curious as to whether this can interfere with the transmission of service signal to my phone. I have a very high quality shock & shatter resistant phone case on my phone, so I'm not sure if the metal magnet could penetrate it to interfere with the signal. 

 

  • I recently bought a couch for my bedroom, before I got this couch I would normally sit in my bed when in my room (my bedroom seems to be where the signal is weakest now). Since I got the couch I always sit there, and that is when I notice the weakest signal. I was in my bed last night using my phone and the signal was better. The poor signal started around the same time I brought the couch home. I was thinking this may have something to do with it. 

 

  • The weather has been consistently stormy/cloudy/overcast in my area in recent weeks. This may be impacting my service as well. 

 

  • Another thing I suspect may be causing this, but I'm not sure if it would...As I said I have owned my phone for 2 years. It has quite a few apps, and it is loaded down with pics, videos, downloads, etc. There isn't much memory available on my phone anymore and I use it very heavily. Can this wear down on my phone's ability to transmit signal of the components have been potentially strained/stressed?

 

I'm hoping you can tell me if these circumstances can impact my service reception, or if I need to reassess what may be the cause. I run several business. I have a PC, tablet, and this phone. But the phone is most important as it contains all of my contacts, photographs, and other data/functions which are essential for my businesses. So knowing how to rectify this situation is of the utmost importance. It is a relief that the towers aren't compromised. I appreciate your time and help. 

ATTHelp

Community Support

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176.5K Messages

Greetings @nts9092,

 

We understand you've concerns on whether certain factors may be the cause of your cellular data connectivity. It can be possible that the magnet on the back of your phone case interfered with your signal.If you haven't took it off, we recommend you giving it a try to see if that makes any difference.

 

Also try getting a new SIM card as well, this can also improve your signal. Let us know if you're in need of more assistance.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

1 m ago

I bought a new phone and service from an att store. They told me that they have a contract with the first responders so they guarantee 5G service. After having many problems with Metro PCS I gave att a shot. After 5 days of having the phone it stopped working suddenly. It worked great up until the 5th day. Wish they would just be honest with me instead of me wasting 70 dollars a month. They won't help. I have asked many times for a tech to be sent to my house and they will not or simply don't have a tech. Thinking I should bring a law suite against them for false representation of service. It so (Edited per community guidelines) frustrating!!!

(edited)

ATTHelp

Community Support

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176.5K Messages

1 m ago

Hey there @rracines70, this isn't the experience we want you to have with us and we want to help troubleshoot your device and network concerns.

 

First, we'll need to gather additional information from you:

  • What's the make and model of your new device and what current AT&T plan are you on? 
  • What's the city and/or zip code of the area you are experiencing these network concerns? (This information will help us confirm any known outages in your area.)
  • When you say "stopped working suddenly", what error messages are you receiving or what specific concerns are you having with your device?

Feel free to fill us in with the suggested information for further research on your inquiries, as we'd be glad to help!

 

Lynn, AT&T Community Specialist

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