Loyalsince98's profile

New Member

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1 Message

Tue, Aug 16, 2022 7:01 PM

Weaker and poorer signal

I have been a loyal ATT customer for well over 15 years and I used to brag about the coverage and refer friend and family to switch.  In the last couple of years, I noticed that my signal has been getting weaker and I find more dead and poor spots in my community.  Is ATT going to do something to improve their service?  My co-workers who are ATT subscribers are saying the same things about their signal and they are switching to a different provider.  I hope that I do not have to do the same thing but if the signal issues do not improve then I would sadly have to end my 15+ account with ATT.

ATTHelp

Community Support

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200.5K Messages

2 m مضت

Hello Loyalsince98, we're here to help you with your signal.

 

We understand the impact of having a low signal. Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference. It could also mean something on your device is causing issues. 

Sign in to AT&T's outage site or enter your address to check for an outage.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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