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1 Message

Sun, Mar 1, 2020 12:50 AM

WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT international plan for $70/mo. BIG Mistake!!! Of course shortly after she arrived we checked the usage and all was normal with all free text and data within the plan. Phone charges were noted as she called us after arriving. All good as we agreed to pay for those few short calls. While in a foreign country your phone should always be off cellar and roaming - noted and correct, we did this and my daughter had no issues. As suggested by ATT she only used her phone while on wifi- cellular and roaming still off! Great, we did this...BUT and this is a BIGGGG BUTT, apparently your phone should ALSO be in airplane mode! Yes airplane mode to avoid any FaceTime or wifi calling charges. Not once was the airplane mode mentioned to us prior to her leaving the country. How did I find this out? Well after receiving our bill which included over $205.00 additional charges, I contacted ATT and after 2 hours of online chat - this information of airplane mode was divulged to me. Then the "resolution specialist" reached out to me 4 more times by phone only find out all those talk charges are valid and we have to pay for them, no credit whatsoever - our fault for not digging deeper to get the "REAL" specifics. The resolution specialist wanted me to know they were so happy I now knew about the airplane mode to avoid future charges! WOW - Thank you so much!!!! REALLY???!!! ATT could not provide this information in advance to avoid the charges before they occurred. Please be aware. Too late for us, but if this can help others please share. Do not use wifi for calling from another country even if your cellular and roaming are off - YOU WILL BE CHARGED the per minute rate! Put your phone in airplane mode when using FaceTime to call.

ACE - Sage

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92K Messages

2 y ago

I don't think you can support a bait-and-switch when you didn't learn the limits of the $70 passport plan.
https://www.att.com/offers/international-plans/world.html
In the green box there is a link to a PDF of the travel tips which may have been sent in a link to you or your daughter and should have been read

Apparently you did not understand how Wi-Fi calling works. Wi-Fi calling is just another way to connect to AT&T is domestic Network. Making a Wi-Fi call from another country true the United States is the same as being in the United States. However if you are in France and make a Wi-Fi call to France you are charged long distance race. Just as if you were in the United States and called France with cellular or Wifi it is still a long distance call.

Airplane mode will not prevent long distance charges if you are calling a foreign country. I would recommend you forwarded the travel tips to your daughter so she understands how to use the plan.

New Member

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3 Messages

4 m ago

Can anyone help me on this roaming charges? I have the $70.00 dollar plan and it works fine for me but my last bill showed 169.00 worth of rooming charges to local numbers when I was home. The bill shows an airplane info graphics next to 2 days of calls and AT&T said I made these call from an aircraft when I haven't been on a plane for 2 years at least. I'm told a third party bills this but they won't give me the name of the company. All they could tell me was it showed in-collect on their end. Who is the. third party and has anyone had this happen before? Why won't they fix this bill?

(edited)

ACE - Sage

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92K Messages

4 m ago

File an FCC complaint online. Somebody will take a closer look at what happened and call you.

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