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Tue, May 29, 2018 11:23 PM
sim not provisioned MM#2
2 years ago
If the device does have a SIM card installed, the error you’re receiving means the card has not been activated in the system. You can check out our Activation page to get it completed.
You can also utilize our Troubleshoot & Resolve Tool to complete some troubleshooting at home to help determine the issue with your device’s SIM card. Just be sure to select your phone’s make and model on the page.
Thank you for reaching out and have a wonderful weekend.
Aaron, AT&T Community Specialist.
Let me get right to it. This Troubleshoot & Resolve tool will assist you in testing, diagnosing and tailoring a resolution to your situation. If this does not work for you than may I invite you to private message. It is located in the Forum's Inbox found to the upper right- hand corner of this web page to gather more information. We take your account specific information seriously and want to take all precautions to keep it safe. I will do my best to assist in this. Thank you for your assistance.
I look forward to hearing from you in private message.
Georgia, AT&T Community Specialist
My apologies, there was a small glitch with the system. Here is the Troubleshoot & Resolve tutorial link.