Skip to main content
AT&T Community Forums
Announcements
Get to the head of the class with our Back to School deals!
sndtubes

Teacher

 • 

25 Messages

Wed, May 20, 2020 4:10 AM

Very Slow Upload Speeds

I recently upgraded to the Elite plan. I have noticed at home my upload speeds are horrible day and night. My Downoad speed at night is ok but during the day is slow. Dayrime I usually see 5M down ad .01 up. At night it’s around 20 down and .5 up. As an Elite account holder I am supposed to have priority during heavy traffic. But I live in a rural location and never had slow speed issues before. This is on all of my devices. iphone 11 pro max, Ipad pro and Note 8. I restarted the phone twice and reset the network twice. I normally have 2 out of 4 bars signal. What gives?

Responses

Brand User
ATTHelp

Community Support

 • 

124.7K Messages

2 months ago

Greetings @sndtubes!

 

Let's look into what could be going on with your download and upload speeds and why they may differ at specific times of the day.

  • First, you may want to restart your Wi-Fi device. It may need to refresh or download the latest software to run efficiently.
  • Also, check whether the software on your devices need to be updated. What's more, on the iPhone 11 visit Settings > Mobile internet (or data) > scroll down and disable WiFi assist.

The signal strength of your devices may depend on the amount of online traffic in your area at specific times of the day.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sndtubes

Teacher

 • 

25 Messages

I am not on WiFi. This is a MOBILE DATA problem. I have reset the network twice and restarted the phone 3 times. All software was and is up to date. This os happening with 2 bars of signal. As an Elite subscriber I am SUPPOSED to have priority in times of high traffic

sndtubes

Teacher

 • 

25 Messages

wifi assist was off

Brand User
ATTHelp

Community Support

 • 

124.7K Messages

Hi @sndtubes,

 

Thank you for reaching back. We want to take a further look into this.

 

You are right that as an Unlimited Elite customer, you should have priority for data use. However, this depends on two factors:

1. The status of your high speed premium data

2. The network coverage in your area

 

You can check your data use balance to confirm because if you have exhausted your premium data, you will be subject to temporary slowed speeds during network congestion.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sndtubes

Teacher

 • 

25 Messages

I am nowhere near my data limit. Downloaded speeds are highly variable. Sometimes they are very fast at greater than 50 Mb/ s. Other times, mostly diring the day, 2 or 3 Mb/s. However upload is ALWAYS slow. Normally now about 0.2 to 0.5 to a max of 1 MB/s. THIS HAS NOT ALWAYS been the case. There is something wrong and I can’t get anyone to actually investigate it. They say that they can’t find any problem yet there obviously is. I am very frustrated

sndtubes

Teacher

 • 

25 Messages

Here is a somewhat typical result

Brand User
ATTHelp

Community Support

 • 

124.7K Messages

Hi @sndtubes,

 

Thank you for reaching back.

 

We understand that movement is very restricted right now but we are curious to know if you have a different network experience at any place other your usual location. We also recommend you send us your zip code so we can take a closer look at our towers near you.

 

We await your response soon.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sndtubes

Teacher

 • 

25 Messages

yes. Other areas are fine. I can’t figure out how the engineers have tested the towers around here and found no problems. But that’s what they claim. Maybe I need to switch to Verizon

sndtubes

Teacher

 • 

25 Messages

my Zip is. 63020. My address is 14401 Rowe Lane.

sndtubes

Teacher

 • 

25 Messages

you can clearly see when I ran the test I had 2 bars. Signal should be strong enough to support upload speeds better than that

sndtubes

Teacher

 • 

25 Messages

It hasn’t always been this way. Here is a test from last year. Something has changed

Brand User
ATTHelp

Community Support

 • 

124.7K Messages

Hi @sndtubes,

 

Thank you for providing us with that additional information.

 

We checked the zip code; the towers in your area are in good standing. It is strange that's this is happening in your area. Have you used our Mark the Spot app? It allows you to report network issues like these. We'd love to know anything else you'd like to share regarding this experience. Thank you!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question