Very Slow Upload Speeds

I am not on WiFi. This is a MOBILE DATA problem. I have reset the network twice and restarted the phone 3 times. All software was and is up to date. This os happening with 2 bars of signal. As an Elite subscriber I am SUPPOSED to have priority in times of high traffic

wifi assist was off

Hi @sndtubes,

Thank you for reaching back. We want to take a further look into this.

You are right that as an Unlimited Elite customer, you should have priority for data use. However, this depends on two factors:

1. The status of your high speed premium data

2. The network coverage in your area

You can check your data use balance to confirm because if you have exhausted your premium data, you will be subject to temporary slowed speeds during network congestion.

Let us know if this helps.

Doyin, AT&T Community Specialist.

I am nowhere near my data limit. Downloaded speeds are highly variable. Sometimes they are very fast at greater than 50 Mb/ s. Other times, mostly diring the day, 2 or 3 Mb/s. However upload is ALWAYS slow. Normally now about 0.2 to 0.5 to a max of 1 MB/s. THIS HAS NOT ALWAYS been the case. There is something wrong and I can’t get anyone to actually investigate it. They say that they can’t find any problem yet there obviously is. I am very frustrated

Here is a somewhat typical result

Hi @sndtubes,

Thank you for reaching back.

We understand that movement is very restricted right now but we are curious to know if you have a different network experience at any place other your usual location. We also recommend you send us your zip code so we can take a closer look at our towers near you.

We await your response soon.

Doyin, AT&T Community Specialist.

yes. Other areas are fine. I can’t figure out how the engineers have tested the towers around here and found no problems. But that’s what they claim. Maybe I need to switch to Verizon

my Zip is. 63020. My address is 14401 Rowe Lane.

you can clearly see when I ran the test I had 2 bars. Signal should be strong enough to support upload speeds better than that

It hasn’t always been this way. Here is a test from last year. Something has changed

Hi @sndtubes,

Thank you for providing us with that additional information.

We checked the zip code; the towers in your area are in good standing. It is strange that's this is happening in your area. Have you used our Mark the Spot app? It allows you to report network issues like these. We'd love to know anything else you'd like to share regarding this experience. Thank you!

Collin, AT&T Community Specialist