Check for service outages
sndtubes's profile
sndtubes
20th Community Anniversary
#1 Star!
10th stratosphere!

Teacher

 • 

25 Messages

Wednesday, May 20th, 2020 4:10 AM

Very Slow Upload Speeds

I recently upgraded to the Elite plan. I have noticed at home my upload speeds are horrible day and night. My Downoad speed at night is ok but during the day is slow. Dayrime I usually see 5M down ad .01 up. At night it’s around 20 down and .5 up. As an Elite account holder I am supposed to have priority during heavy traffic. But I live in a rural location and never had slow speed issues before. This is on all of my devices. iphone 11 pro max, Ipad pro and Note 8. I restarted the phone twice and reset the network twice. I normally have 2 out of 4 bars signal. What gives?

ATTHelp

Community Support

 • 

207.2K Messages

3 years ago

Greetings @sndtubes!

 

Let's look into what could be going on with your download and upload speeds and why they may differ at specific times of the day.

  • First, you may want to restart your Wi-Fi device. It may need to refresh or download the latest software to run efficiently.
  • Also, check whether the software on your devices need to be updated. What's more, on the iPhone 11 visit Settings > Mobile internet (or data) > scroll down and disable WiFi assist.

The signal strength of your devices may depend on the amount of online traffic in your area at specific times of the day.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

sndtubes

Teacher

 • 

25 Messages

I am not on WiFi. This is a MOBILE DATA problem. I have reset the network twice and restarted the phone 3 times. All software was and is up to date. This os happening with 2 bars of signal. As an Elite subscriber I am SUPPOSED to have priority in times of high traffic

sndtubes

Teacher

 • 

25 Messages

wifi assist was off

ATTHelp

Community Support

 • 

207.2K Messages

Hi @sndtubes,

 

Thank you for reaching back. We want to take a further look into this.

 

You are right that as an Unlimited Elite customer, you should have priority for data use. However, this depends on two factors:

1. The status of your high speed premium data

2. The network coverage in your area

 

You can check your data use balance to confirm because if you have exhausted your premium data, you will be subject to temporary slowed speeds during network congestion.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sndtubes

Teacher

 • 

25 Messages

I am nowhere near my data limit. Downloaded speeds are highly variable. Sometimes they are very fast at greater than 50 Mb/ s. Other times, mostly diring the day, 2 or 3 Mb/s. However upload is ALWAYS slow. Normally now about 0.2 to 0.5 to a max of 1 MB/s. THIS HAS NOT ALWAYS been the case. There is something wrong and I can’t get anyone to actually investigate it. They say that they can’t find any problem yet there obviously is. I am very frustrated

sndtubes

Teacher

 • 

25 Messages

Here is a somewhat typical result

New Member

 • 

1 Message

3 years ago

My upload speeds are horrid.  I just spent all day trying to upload something that in a hotel (last week), I uploaded the same size file in less than an hour.  Hotel was over wifi vs having my NEW laptop connected directly to routers with ethernet cable.

New Member

 • 

2 Messages

3 months ago

I am having the same issues. Was there every any resolution ? 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.