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2 Messages

Tue, Aug 4, 2020 6:43 PM

Very Poor Wireless Service is becoming worse!!!

10 years ago my service was moderate. I had service all over my home and almost never dropped calls. I have worked from home this entire time. I have not moved or done any renovations to my home. About 2 years ago I noticed my service became spotty in my home and only worked in certain areas but this was not always the case, sometimes it was still ok. In the last year my service has suffered immensely. I have 2 new iPhones, an old iPhone and a crappy android. All devices suffer. Friends/family who visit with AT&T phones have no service here as well. Now I have no service! NONE! Not even in my yard or down the road. I can only use my devices on my home WiFi. What is going on? What does AT&T have to offer me to solve this issue. I am not the only resident with this concern. We need a solution. Can someone please help guide me?

Responses

Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

Hello @Starlover2222,

 

We'd be more than happy to take a closer look into these issues that you're experiencing with your wireless service.

 

Would you kindly provide us with the zip code for the area where you're experiencing this issue, so that we can investigate this further?

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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New Member

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2 Messages

2 months ago

My zip code is 95714. I have heard other locals have had the same issue and are receiving booster boxes and that a local tower might be under a replacement contract that fell through. Please advise

(edited)

Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

Hi @Starlover2222

 

Both of the towers in that area are currently showing as fully operational. However, if this is an issue that you and all of your neighbours are experiencing, we'd suggest filing a ticket with the tech team directly, using the Mark the Spot app.  

 

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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