New Member
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8 Messages
transfer 2 line from FirstNet to AT&T Business account and no service for 2 weeks
Hello
I switched from Firstnet to an ATT Business account two weeks ago. Until now, I don't have service, and It's on SOS mode (Just for emergencies)."
I called customer care many times and changed sim many times, including Esim, Visited corporate stores, Spent hours with customer care for ATT and First, et; Tech supports for both, Sim swap team, etc.
Nothing has been solved till the moment.
The ticket escalated to Level 4 last week, and nobody called or emailed to check or update me about the issue and the solution.
What can I do, as this is my essential number and the whole business customers know this number?
Lately, they don't even answer my call; when I call for a manager, they say there is no one available in the middle of the day and will give me a call back later, or if they transfer the call to a supervisor, they put me on hold for hours with no one checking on me during the whole time.
Please advice.
Mohammadzag
New Member
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8 Messages
2 months ago
@ATTHelp @ATTHelpFeedback @ATTHelpForums @ATTSarahCM @ATTBusinessCare @ATTBusinessForums @formerlyknownas
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formerlyknownas
ACE - Sage
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104.3K Messages
2 months ago
Why on Earth do I keep reading posts about migrating between firstnet and AT&T and losing service? What the heck is wrong with AT&T?
@ATTDmitriyCM
?
This is no way to treat first responders ☹️
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formerlyknownas
ACE - Sage
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104.3K Messages
2 months ago
File an FCC complaint online. The complaint is forwarded to AT&T upper management and someone will contact you.
Usually they will call you. But that won't be possible. 🤦🏼♀️
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ATTHelp
Community Support
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207.9K Messages
2 months ago
Hi @Mohammadzag ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
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formerlyknownas
ACE - Sage
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104.3K Messages
2 months ago
@Mohammadzag
Direct messages from ATT help time out after a while. If you do not have access to the direct message, continue with your FCC complaint.
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Mohammadzag
New Member
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8 Messages
2 months ago
@formerlyknownas thanks for reply
I need a quick solution for this issue
Am loosing everyday. This number is my official buissness contact number. 2 weeks they keep sending calls back and forth to each different department with no solution.
They issued a bill asking to pay the bill for 480 USD and im out of service for 2 weeks in 2 numbers and this are the most important numbers needed to run my business
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Mohammadzag
New Member
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8 Messages
2 months ago
@ATTHelp @ATTChrisZ @attconnectus @ATTCommunityTeam @ATTMobilityCare @ATTLiz @ATTProductDevs @Amanda E Hicks @ATTWSman @cjchang5039 @ATTRoyCS @DAVYFELLER @sandblaster @ATTChariseS @ATTBusinessCare @ATTBusinessForums
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Mohammadzag
New Member
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8 Messages
2 months ago
Im very shocked
no solution till the moment
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formerlyknownas
ACE - Sage
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104.3K Messages
2 months ago
😲
FCC complaint
And dispute that bill.
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Mohammadzag
New Member
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8 Messages
2 months ago
How to file FCC ?
and how to dispute the bill.
Can you help me with this
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