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Contributor

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1 Message

Mon, Jul 9, 2018 3:04 AM

The AT&T signal suddenly has bad reception

I usually have good cell signal strength at home but suddenly I have one bar or no service. What gives? Zip code 90005

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ATTHelp

Community Support

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134K Messages

2 years ago

Hello @Masiero.


We are servicing a tower in your area and estimate the work will be done tomorrow afternoon. We always recommend using our Mark the Spot app if you are experiencing less bars than usual. We use the information from the app to see where we can improve our coverage.


Dawn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

2 years ago

Hello,

I had at&t for 3 years and at the start I had great signal just about everywhere I went. As of Jan. 2018 my signal strength started to get lower and lower, to the point that I couldn't move from the front of my window or I would drop a call, worse lose the 1, yes I said 1, bar of signal strength. Well after 7 months of me calling at&t customer support, tech support, I was told to do the same thing over and over to my phone, of which none worked. What broke my back was a tech support that told me in June that at&t was "FIXING AND UPGRADING THEIR TOWERS FOR THE UPCOMING 5G" around the city I live in. That was just what I didn't want to hear because the ding dang "TOWER" they were supposed to be working on was 450 feet away from my back porch and I have never seen so much as a human by it. Now I'm retired and do not smoke in my House so I am always outside on my porch taking a smoke break and for 7 long months all I saw next to or around the "TOWER" was deers and such. When I told customer support what I just mentioned, their reply was " Oh, we are working on one TOWER at a time" and " Do YOU know if that TOWER next to you belongs to at&t"?. I replied with " why would I know if that's your TOWER, do you not "BOUNCE" off other carries TOWERS? So I went to their site to map out all the cell TOWERS close and around me and that TOWER behind my house is indeed a at&t TOWER. So long story short, I was paying more then 100 bucks a month to get at best 1 bar of service while they were "FIXING" the TOWER just outside my house. I switched to VERIZON and guess what..... I got full....FULL signal strength and according to the app I use to find signal, it is getting FULL SIGNAL from the same TOWER at&t owns and suppose to be fixing. That's just a shame but they will not see another dime from me. Fix those TOWERS faster at&t.

Contributor

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2 Messages

2 years ago

its because they have s hit service 

Tutor

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5 Messages

a year ago

I have the same issue since late Nov2018. I upgraded to IPhone XS last October and signal was just like my iPhone 6S for about a month or so. Then late Nov while inside my house my signal bar went down to zero (no service) at times and most of the times one bar. Since it’s a new phone I reported it to Apple and they scheduled to see and check if it’s the cell issue and found nothing wrong, although I’ve noticed the signal bar went up to three/four bars (good signal) while inside the Apple store they recommended address the issue with AT&T so I went to AT&T and right away the signal inside the store was full bars. I was told by AT&T technician that it was iPhone problem since model XS came out. Then we made a trip to Las Vegas for a week and have no issues with signal even inside the house or casino. Finally concluded the issue was AT&T signal around my neighborhood (Mira Mesa San Diego) was the problem...until now it’s the same problem and planning to accept Spectrum Mobile offer (for sure cheaper) soon, over twenty years with AT&T Wireless but time to move on, too old to worry!!!

New Member

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2 Messages

Me too. they tried the same lies with me. I was also an ATT customer for 15 years. I am thinking of going to xfinity wireless. Do you think they will be any better?

Contributor

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1 Message

a year ago

I agree. Used to have decent reception at my work. Last few weeks it has been 1 or no bars. As usually at -123dbm.  My home also has lousy reception. But at home I bought a $550 WeBoost signal booster. Not going to do that at work. My co-workers who have Verizon or T-Mobile have

no problems with reception.

After all these years with Cingular & AT&T Wireless, I guess I'm finally going to leave. Can't believe how bad their service has gotten.

Tutor

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5 Messages

a year ago

I’m still shock how AT&T just dropped their good signal without ever
noticing it or even denying it after I reported the issue from their store,
and blaming Apple for having an iPhone with bad reception. But as I go
around locally (including visits to Las Vegas), I found full signal vs my
area and some spots around San Diego...now checking to see if SPECTRUM
mobile can get better signal than AT&T (also WiFi auto connection
nationwide where service available).
--

*Willy*
*Fax -******


*--- God Bless!!!*

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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1 Message

a year ago

Have the the same issue in Wichita Falls Tx. Now at home and work I get at most one bar. My coworkers have the same problem. One just switched to Verison and now gets good service. I will probably switch my six devices over. What a shame , been with Att forever.

Tutor

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5 Messages

a year ago

Planning to switch to Spectrum Mobile, they’re riding on Verizon signals
and for sure better than AT&T’s signal along with customer service...

Contributor

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1 Message

a year ago

I have had AT&T wireless for several years without a problem, I had Verizon wireless since the 80s until their signal became a problem where I traveled.  Since perhaps late 2018 I realized my home area cell signal had gotten weaker and weaker to the effect of 1 bar.  Dropped and missed calls are a constant problem.  It is a company paid phone service (has been since the 80s !) so my options as a private person vary.  This is my only phone, having cut the cord with my triple play service vendor.  I work from home in the field of "Network Support" going on 36 years now and am familiar with who is doing what and where around the country at most times.  My options are: (1)Configure the phone for VoWIFI to my home router as I had before (purchase a newer phone with that ability built in, my previous identical model phone had it, the replacement phone sent me does not have it and cannot be added as the BIOS is a lower version and --- It's a company phone, so an AT&T store will not touch it; (2)a home cell signal booster (check Google to see what I mean, aside from the unit that sits inside the house you will need to run a coax cable to the external-mounted YAGI antennae which will point towards your closest cell tower);   (3) a different wireless carrier.  [Re-installing a land line is not an option].

I need to be seated near the outside wall next to a window in the house addition section where it is a single floor/no attic above, I get 1 bar 7x24.  If I move to the next room while talking, the call drops.  My next door neighbor has AT&&T, same issue with their iPhone (my phone is Android), another neighbor who lives 1 mile away has AT&T and their/my phone works great there, but their/my signal fails at my location.  I have used the AT&T app "Mark the Spot" several times and have yet to receive a sufficient answer.  My neighbor has called the AT&T support office and actually received refunded time on her monthly plan for the poor service (again, I cannot, as I have a corporate plan, bundled in with a few thousand other phones.  I live on a wide open flat area [01420] with neighbors far and few and almost at the highest elevation in my geography, so there is little interference to encounter.

Tutor

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5 Messages

a year ago

Great idea...cell signal booster will enhance signal while I’m within my home area. Although signal boosters are expensive stressing from no signals or dropped calls will be resolved. Thanks!!!

Tutor

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4 Messages

a year ago

I recently dropped my home phone and tv from Fios and got TV and internet from optimum and use AT&T for all calls. The cell signal is really bad and scratchy and poor reception in 07936. I’m considering changing cell provider to T-Mobile unless AT&T can change my mind. Been a long time customer of AT&T. 

Contributor

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1 Message

a year ago

I've have sudden bad reception in NJ for the past few months and it keeps getting worst and worst which involves a series of dropped calls and slow/unreliable data. I'm usually in the Jersey City, Somerset County, Union County and NYC area when this happens.

Tutor

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5 Messages

a year ago

##- Glad to see reports like this....most likely the more reports being
posted regarding lost of signals from various places like ours, AT&T will
come to their senses and fix the problems with lost signals. I was getting
2 bars when I step outside the house but now we need to drive a few blocks
to get a better signal. -AT&T will end up losing 4 of us soon, probably
Verizon with better signal all over San Diego & nationwide compare to AT&T
along with customer service...##
--

*Willy*
*Fax -******


*--- God Bless!!!*

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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3 Messages

a year ago

SAME PROBLEM in central Orange County, Calif.  We used to get great reception everywhere.  For the past three months: Connection is intermittent. I can't get calls at home.  My phone doesn't register on the network with 1 or 2 bars.  I can't make a call while on the I-5 interstate.  ALL phones in our home are having this problem.

 

I've been in sever AT&T stores.  They know.  They can't do anything.  They just tell me to call 611 and complain.  I can't call 611, calls don't go through.

 

AT&T ... WHY AM I PAYING YOU ????

GIVE US A STRAIGHT, HONEST ANSWER !!!

 

I'm ready for Verizon, after 21 years with at&t

Contributor

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1 Message

a year ago

I have the same problem in Virginia Beach. I was told it’s due to the 5G upgrade. I’ve been in locations with 5G and couldn’t get a signal and data transfer was horrible. It’s AT&T. 

Contributor

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11 Messages

and you notice, they never respond outside of use the app. if it wasnt greed it would be fixed. 34491 used to have incredible service now, its spotty at best. always told congestion but who’s using it?

Contributor

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11 Messages

every diagnotic run, all ”solutions” or fixes completed. always the same. never any better and tonight, no service. never a problem debiting my account for payment. thats the only thing you can count on with att. take the money, provide nothing. call to complain, call drops. do they call back....not a chance.

New Member

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1 Message

I have been an AT&T customer for over 20 years. I have stuck with them because it was the best signal where I now live. Unfortunately in recent times I cannot use my phone in my house. I have to go out on my deck to get 2 bars and even then calls get dropped and people I talk to keep telling me that I am cutting out and they did not hear what I said. And as it gets very cold in winter, and it often rains, it is a miserable and aggravating experience. When people call me and I am home, the phone often doesn't ring but I subsequently get a notification that I have a voice message. I have a nice iPhone X which did not improve it. When I call my partner when he's home we have trouble with the connection and he has a Samsung. Of course the spam calls always ring! I am beginning to hate AT&T because of this.

Contributor

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11 Messages

night two of no service. But of course, there are no service issues. Best part, no response from any AT&T people. outside of troubleshooting copy and paste answers, they wont do anything. perfect weather, no trees, nothing. nothing blocking the service except AT&T. if i had service, why dont i now? how are there no tower or service issues?

Contributor

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11 Messages

another night of no service. 23 attempts at speed test, all failed in 3 hour windoe. 11pm...congestion? no ability to call and complain, call wont connect.

wheres the response AT&T? dont you need to give me the troubleshooting tips again? use the mark the spot app?

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