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Metaldrift's profile

5 Messages

Sunday, July 23rd, 2023 5:33 PM

Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not care anymore and totally forgot about their loyal customers. It’s time for our whole family to switch. I think if we ALL  switch to other carriers they will start stepping up again and start caring for customers. See you guys on the other side. Salute! 

ACE - Expert

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34.4K Messages

7 months ago

Possibilities of what has happened to you:

1) Some cell equipment has gone bad (but this should only be a few days or weeks before being fixed)

2) They changed the frequencies they use at your towers to something with higher frequency (shorter range, less penetrating power)

#2 is quite likely with the 5G migration.  Higher frequencies carry more data, so at times they'll replace a cell that provides good coverage at a so-so data rate to better data rates in close but worse coverage further away.  Usually they'll add more cells when they do that, but they may not get the same coverage.

Community Support

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229.8K Messages

7 months ago

We understand frustration with having a weak cellular signal, Metaldrift.  We will be sad to see you go, and we want to step in to help. 

 

Our first recommendation would be to use this resource to reset your network settings. Please be sure to select your current Make and Model of your device. 

 

If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > General > scroll to and select Transfer  > select Reset Reset Network Settings > select Reset Network Settings again to confirm.

 

Our second recommendation would be to use our wireless support tool. Below where it says, Top Solutions, scroll to Refresh your connection and click where it says, Sign in to start. Another suggestion is to scroll down to Fix my Wireless and click, Sign in to start. 

 

Our third recommendation would be to purchase our Cell Booster. The AT&T Cell Booster is a mini cell tower designed to provide better indoor coverage utilizing your broadband internet. It creates a 4G LTE cell signal that results in better indoor coverage, more reliable voice calling and texting, and more consistent data speeds.

 

Please let us know if this helps. If not, we can continue offering further troubleshooting via DM. Thanks so much for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

5 Messages

7 months ago

Ah I see . Now it’s clear! The first two recommendations did not work. Those recommendations is to get us more frustrated and to make us feel that ATT is doing their best to resolve the issues. The real catch here is, buy our cell booster. ATT created the problem and provided the solution by selling all their customers a cell booster. What a great marketing strategy. 

Community Support

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229.8K Messages

7 months ago

Hello @Metaldrift, we completly understand your frustration and would like to assist you with resolving this. 

 

We would like to invite you to a Direct Message so that we can pull up your account and do a little troubleshooting on our end. 

 

Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there we can continue this over the phone or in chat if you prefer. 

 

We look forward to hearing from you!

 

Holcy, AT&T Community Forums

ACE - Expert

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23.8K Messages

7 months ago

@Metaldrift  If your ih-home connectivity has gotten worse, and there are some potential reasons for that, have you tried WiFi-C (WiFi Calling). Our in-home coverage has always been spotty so we just use WiFi-C on all of our phones and connectivity and call quality is excellent. As mentioned, you can purchase AT&T's Cell Booster (which is not a cellular booster but a femtocell) but I'd recommend trying WiFi-C first. It doesn't cost anything if your phone(s) are capable. 

The Cell Booster (LTE only), is the updated version of their older MicroCell (3G), which was released years ago to help with poor in-home coverage. Signal strength, directionality, frequencies, etc are dictated by the FCC, not just the carrier alone.

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