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Metaldrift's profile

5 Messages

Sunday, July 23rd, 2023 5:33 PM

Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not care anymore and totally forgot about their loyal customers. It’s time for our whole family to switch. I think if we ALL  switch to other carriers they will start stepping up again and start caring for customers. See you guys on the other side. Salute! 

ACE - Sage

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118.3K Messages

11 months ago

If you've moved to an area that doesn't have good AT&T signal that's your problem not AT&t's.

No service provider can provide service everywhere It's just the way it is. Either they can't get a tower built, or they can't get a lease on the same tower as another service provider.

It's up to you to select carrier that works for you

ACE - Expert

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16.5K Messages

11 months ago

I'm happy with AT&T. Unfortunately, i think AT&T does not care anymore and totally forgot about their loyal customers. It’s time for our whole family to switch.

It's not clear why you are considering switching. I don't know what you mean about "care for customers", the job is to provide cellular service to you...

FYI, if you don't have a cellular signal where you need it, it's time to check out the other carriers. That's literally what you're paying them for.

(edited)

5 Messages

11 months ago

Yeah , I know it’s not clear. But with complaints pouring in to their company about their network signals and no improvement at all, I think it is clear (especially for long time patron who have experienced great network signals to literally none). I also

agree, about your last paragraph , time to double check and move on. Thanks for the great advice! 👍🏼

5 Messages

11 months ago

By the way, formerlyknownus and GaryL. You guys work for AT&T ? I bet you would say no, but I think you guys do. I’ve look at both of all your comments and I’ve noticed a trend. It’s not AT&T’s fault. You guys comment for the sake of badges, and assumes everything and not really reading and understanding the real issues. You guys are just making AT&T look worse. Also, why name it forums when the two of you are acting  sharks,  waiting for customers complain so you can comment, “ it’s not AT&T’s fault”. 

ACE - Sage

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118.3K Messages

11 months ago

We do not work for att.  Employees are clearly identified under the screen name.  It's required.

I'm not even a customer anymore.

Community Support

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232.9K Messages

11 months ago

Hello, @Metaldrift, we want to thank you for being a loyal customer with AT&T. We understand you are having bad signal connections, and this is not the experience we want you to have. We are here to help!

 

Let's introduce you to Wi-Fi Calling. Wi-Fi Calling keeps you connected when cellular network coverage may be limited or unavailable.

Set up in a snap

1.   Go to Settings on your phone

2.   Tap Cellular (Apple devices) or Connection (Android devices)

3.   Turn on Wi-Fi Calling, review important info and confirm your emergency 911 address

 

Once set up, Wi-Fi Calling works automatically when you’re connected to Wi-Fi that you choose.

There’s no special app to download—it’s already included in your wireless service. Plus, there’s no extra cost for the feature.

 

Furthermore, we also suggest you to check our wireless coverage cap for connection in your area.

 

Please let us know if this information was helpful.

 

Diajhanae, AT&T Community Forums

 

 

 

 

ACE - Expert

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16.5K Messages

11 months ago

@Metaldrift  I do not work for badges, do you work for badges? Because I see you have a badge too.


I teach second grade. I understand the plans and try to help (or give reality checks). 

When people are clearly complaining about their signal, I'm more than happy to tell them it's time to investigate other carriers.

I bet less than 2% of my messages say it's not AT&T's fault.

(edited)

ACE - Expert

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24.9K Messages

11 months ago

It amazes me at how many customers, at least the ones who complain here, don't understand how cellular service and coverage works, for any carrier. If the service doesn't meet your needs just switch. No carrier can offer 100% coverage in 100% of the areas so you just find one that works best for you. Not rocket science 🤷‍♂️.

ACE - Expert

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35.9K Messages

11 months ago

AT&T (and other carriers) purchase the right to use certain frequencies in certain areas.  Then, depending on potential customers, terrain, and other factors, they place equipment on towers (or tall buildings, and sometimes poles) in order to distribute signal to reach customers.  No carrier has complete coverage everywhere.  If AT&T doesn't have coverage where you need it, then customer service cannot do anything about that.  They can't build a tower while you wait.  They can't add equipment or turn up the power.  None of that.  They can record the fact that you're unhappy and where you live, and in a few years that might make a difference, but do you want to wait until they get around to engineering a new tower for your area?

If you do decide to switch, be sure to test drive the new carrier during their free return period; don't make the same mistake again.  Be sure your new choice is not just an AT&T MVNO.  Also realize any phone purchase installment rebate will terminate if you terminate your AT&T line and the remaining cost of the phone will become due.

5 Messages

11 months ago

Thank you guys for all your advices. I really do appreciate it. All I’m trying to say about my situation is, from great signal to almost no signal at all. I’m talking about being in the same location , using the same exact service and exact company. So, they did or doing something that is affecting their customers signal. I used to get 4 bars to 1 bar ( barely). I’ve called customer service , they guide me to do a bunch of resets and test on my phone and on the network but still the signal didn’t improve. So that’s it, we’re definitely switching. Thanks again to all your guys help. 

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