W

New Member

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4 Messages

Mon, Oct 11, 2021 10:00 PM

terrible cell coverage

For years, I have had poor cell phone quality from my home (not other locations) with ATT.  This includes dropped calls, calling failures, one way only sound, etc.  This is true with or without wi-fi calling. I typically only get one bar.  A relatively short distance away,  still in  the same zip code (17055), the signal strength is much better. I have not had to truly rely on cell calls from home until now and have been reluctant to deal with tech support.   My suspicion was that calling tech support would help nothing.  I finally spent a couple of hours explaining my issue to level one and level two tech support.  The level two tech support person was pretty good and recognized that this was not an issue specific to my particular phone.  She referred me to a technician for further troubleshooting.  The response that I received from ATT 2 days later was this "We investigated your technical issue and were unable to find a problem." Case Closed.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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54.2K Messages

2 m ago

Not sure what you were expecting but the results you got don’t surprise me. If it’s not a phone specific issue, there isn’t anything ATT’s going to do to improve your signal at home. WiFi calling is ATT’s solution for poor coverage at home. If you have issues on WiFi calling also, it’s either your home internet or your cellular signal is just strong enough to cause your service to switch between cellular and WiFi. That would explain dropped calls and the other calling issues you describe. Something to try is to put your phone in airplane mode and then turn WiFi back on. That will force your phone to stay on WiFi calling. See if that helps. 

New Member

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4 Messages

2 m ago

Thanks, this is a good answer.  My older WiFi network could be better for sure.    I am merely naive enough to expect my cell phone to have a solid signal in a suburban area.

ATTHelp

Community Support

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175.6K Messages

1 m ago

Hi @wigger319900! Let's address your poor cellular data signal!

 

Please let us know what type of device you are currently using to better assist you. We did go ahead and check your area coverage and towers, your connected towers are currently in good condition. We recommend power cycling your device and reinserting your SIM card to reset your device.

 

Also, reset your network settings to refresh your network by going to Settings > General > Reset > Reset Network Settings on your device. Here is also our Troubleshoot And Resolve Tool to help fix phone call service and cellular data connection. Go to Fix An Issue > Connection > Phone calls /call & data quality and enter the correct device at Change Device. 

 

We hope this helps! Reach back to us if you have additional questions!

 

Rhoda, AT&T Community Specialist 

New Member

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121 Messages

1 m ago

Do you get a good signal outside your home?  If yes then your home’s building materials could be blocking the signal and a booster would help. Booster only works if you get a good signal wherever you would mount the external antenna. 

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